[2021] Account Got Wiped

Original Post — Direct link

Hello,

I see this question has been asked but not really answered conclusively so I'm hoping I can get a better answer that what I've found.

I logged into Smite using Steam after a few years away and my account is now completely wiped. My login info was normal, just reset my password since I'd forgotten which I used to use. When I got in there was nothing on the account.

I had the founders pack (or something like that which gives all the gods) and many hours/skins/masteries. Now there's nothing.

I know for a fact I used to use Steam to play since there were 10+ hours on Steam, and before that I played on the independent launcher.

Any advice on what to do? I've already submitted a ticket to support but have not received an answer. I'm hesitant to fiddle more with the account since Ive seen that unlinking is permanent and I can't log out anymore.

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almost 3 years ago - /u/HiRezAjax - Direct link

The only reason an account should be wiped intentionally was due to linking/relinking - in order to prevent abuse cases of stacking multiple accounts content together

Its possible your old account was not linked to steam, and thus you arent getting the content

Id advise you to fill out a support ticket here: https://www.hirezstudios.com/support/

or check your account on the website to make sure its the proper login and youde also be able to see your purchase history on the website to ensure it has the content youre referring to.

almost 3 years ago - /u/HiRezAjax - Direct link

Originally posted by Melvillio

Thank you for the response

All I did was launch the game with Steam, click yes when it said "do you already play smite" then logged into my account.

If my old account wasnt linked to steam how would I access it? Since what I did was use my normal log in info I thought it would be my normal account.

And yes I submitted a ticket but havent heard back yet. the content I had purchased doesnt show up. Theres nothing on my account on the website.

if its not in your account history then it was likely purchased on a different account - support should get back to you soon and will be able to help you more than i can - good luck, welcome back!

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