We're starting to let players trickle in. We have 100's of thousands of you waiting to play, so this is uncharted territory.
Remember this is #SplitgateBeta and we're treating the start as a stress test, expect things to still be imperfect.
Thanks for your LEGENDARY patience!❤️ http://pbs.twimg.com/media/E7WasV_UcAU11Ym.jpg
@WizardWarriorYT We are methodically/slowly letting players log in so the servers don't capsize as soon as it starts again. Thanks for your understanding!
Note: The servers are up, but there is a queue system in place to manage logins. If you are trying to get in but can't, this is the reason. We're using this opportunity to test our enhancements as we let more of you all in the #SplitgateBeta. We appreciate everyone's patience!!❤️
@oSnagaholic We're sorry many of you have to queue. It might not look like it on the surface, but this is a huge improvement for the servers. Instead of the servers just crashing for everyone, we're getting some players in and handling a capped number of players. We are slowly upping that cap
@dxnyfishy Sometimes we definitely wish we had all the resources of a billion dollar company, but we do offer you our candidness and collective hard effort.
Believe us when we say it's community members like you that make this game successful.❤️
@harrybalsagna18 We've had some breakthroughs internally with our servers leading up to tonight, but we definitely need to test those improvements. This is what we're doing now with the current #SplitgateBeta.
@fuzzytwotoes We know it's far from ideal, so we deeply appreciate your patience. Our ultimate goal is to let as many people in as possible without crashing, obviously.
Note #2: There's no need to hit the retry button if it says you're in the queue. When the queue is ready to let you in, it'll do so automatically without hitting retry. If you leave the login screen or get in the game but then leave, you will be back at the bottom of the queue.
We have disabled 4v4 Ranked due to various reported issues. We will be fixing these bugs by tomorrow.
Casual matchmaking, custom games, and everything else in the game are unaffected by these issues and are staying up.
Thank you. You are all legends!❤️
We are restarting our servers, this will take approximately 5 minutes.
This has already been an EXTREMELY helpful stress test, thank you everyone! For the remainder of the night, we will be taking down matchmaking, but you will still be able to host/join Custom Games and Races.
Most importantly, apologies for the long queue times. 🙏 We are blown away by how many of you have been patiently waiting!
As an FYI: We are using a first-in, first-out queue system, which means the players waiting the longest get in first/next.
The servers have been rebooted and we are ramping up player intake again. Reminder that it's Custom Games only for now.
For those who just want want to play. We hear you. We want you to be playing Splitgate just as badly as you do. As always, thanks for your unmatched patience❤️
@EatinDaBuffet @DelEverclear @itz_inf3rno CardinalSoldier worked on the client previously but that's no longer the case. He has never been a backend engineer and did a 10 minute 1v1 🙂 We're doing our best and appreciate everyone's patience.
@CodFan91 @JakebballRBLX It's difficult to stress test our backend without stress. This is why we're remaining in a beta state as we want to get our launch right with as few issues as possible! We appreciate everyone's patience.
Despite long queues and a matchmaking bug, today was a HUGE win for us:
- new all time peak concurrent!
- fixed "lost items" bug
- Redis database 30x boost
- server and game crashes way down
Huge progress and proud of our team! Still more to do but we got this💪
#SplitgateBeta
@skullkillerz175 @MichaelTyreeII1 @LoochyTV Servers are online, we just took off matchmaking for the time being so that we can increase server capacity while we work on a fix for a matchmaking bug! You can still do custom games and races
@IIanDavis0606 @riel_gabe @childsryan9 @Kyngushi Totally hear you, we are doing the best we can to keep everyone in the loop with the most accurate estimates possible. Sometimes we underestimate how long things take. Sorry about that!
@marvin90172302 @rockstarnews18 @mathew_rawlins Don’t forget to scroll thru the list. You’ll find some with slots! Working on the order of customs that appear tho to help with this
From 1047 Games: We are deeply apologetic to everyone who've waited a long time in the queue. We are continuously working to increase the maximum player count.
We are doing another Dev Q&A Stream on our Twitch in about 2 hours! Join us and ask questions!
http://twitch.tv/splitgate
We are committed to being transparent/candid with all of you. If you enjoy these Q&A streams, let us know and we'll keep them up.
Reminder: For now, custom games is the only available way to play. This is to increase overall capacity. We'll inform you when matchmaking returns!
@TheKevJergyTtv Don't worry, only our CEO will be present on the stream and he isn't the one working on servers. All our coders are heads down working on it! 💪
@troll860 The Q and A will be with out CEO to give you all an update on the state of things and as transparent as possible. Don't worry, the entire engineering team is hard at work 💪
@BlazicRyan @EmptyAgora @drdisrespect If you are referring to the tiktok video showing hacks, that was prior to our latest anticheat improvements and those users have been banned already 💪
While all our dev team is hard at work, we are LIVE right now on Twitch with our CEO CardinalSoldier doing another Dev Q&A! Come join and ask your questions! We are here to give answers! 🙏❤️
https://www.twitch.tv/splitgate
We're taking servers offline at 1:15 pm PT for maintenance.
We're sorry about the short notice and long waits. We're letting you know as soon as we can but we need to get critical bug fixes in for further improved stability/capacity.
We will keep you posted with our progress.
I know this is far from ideal. This is why we extended our beta, and we are working our absolute hardest. Money doesn't solve the problem over night, but we are working hard to hire fast and ramp up the new hires.💪
@synth_wz @marshyg_05 We understand it's frustrating, believe us we're frustrated too, but scaling like this is typically something companies do with a large team over many months. We don't claim to be flawless, but we are working our absolute hardest to improve the situation and expand our team.
@ctroooo @insiege_ The issue is exponential growth. We went from 400 to 4k to 70k to well over 100k. We've now had well over 2 million downloads. Our servers improve linearly but our playerbase grows exponentially.
We can't emphasize enough how valuable our BETA continues to be for us to improve servers
We understand it is frustrating. If you want to avoid this frustration we urge you to wait for full release
For those willing to put up with our growing pains, WE APPRECIATE YOU TESTING❤️
@iamshortfr We're aware of this - Mouse and keyboard on console is in a beta state and we're working on fixes for this. Thank you for the report and kind words!
We have decided to keep servers offline for the rest of the day and into tomorrow
We want to have matchmaking back online as custom only isn't the experience we want to give our players and the matchmaking fix is going to take a while. Thank you for your understanding & patience
@dubvforlife We're well aware that servers being offline isn't ideal, but there is no perfect solution. We're doing everything we can. Thanks for your support
@AxceSP Of course servers being offline isn't ideal, but there is no perfect solution. We're doing everything we can to get everyone in with the best experience possible
@spazzdakiller We're working as fast and hard as we can, but yes, we will give it the time it needs so we get this right. Thank you so much for your support.
@Epheremal_ You are right, this is why we have extended the beta. When we finally say "This is the official launch" everyone will recognize why we took the time we needed to get everything right.
@_SquadCast Our response to that tweet wasn't meant to be aggressive, but we really can't overstate how valuable having people online finding issues with scale is for us. It's why we extended the beta and delayed release :)
@BigBryTV Even if it means we share less-fortunate news, we'll always communicate with you guys. We're nothing without our community, so the least we can do is be up front and candid as we go.
@1v1mepls We're trying to be honest and up front with everyone, it's just a constantly developing situation and we often don't know that we're about to hit a bottleneck until it happens. As soon as we know the plan we let everyone know.
@VVS_Blackout The release will definitely be hyped! We still have a ways to go before then from a technical standpoint, but we are making steady and firm progress. Thank you so much for your support!
@alexcarik Thank you for the continued support - the downside of trying to be as open as possible is often things come up and plans change unexpectedly last minute. We're truly doing everything we can and trying to keep everyone in the know.
@alfie_avinou We'll take any silver-lining we can get. Europe got the short end of the stick yesterday when we finally turned on servers as late as we did. It's the support from the community all over the world that keep us feel appreciated and humble.
@NewsteadWill16 We can see the difference between the trolls and the players with legitimate negative feedback. That's helped us really narrow down what you guys care about and how we can improve.
@ltsKairos You'll 100% get your chance to play again! We just need a bit of time to get the servers to a good place so you can have fun without worrying about bugs and interruptions :)
@SaturnDzn We totally get this sentiment and we don't take it as hate (nor should anyone). For us, it's a debate of pros vs cons whenever we take down the servers. When we do take them down, it's because the pros of installing long-term fixes is better than short-term bandage fixes. In a🥜
@DrAze_MaGikkZ We've had 300 concurrent players for 2 years. We were expecting 5-10k concurrent max. We've now had well over 100k concurrent players and are really proud of what our small engineering team has accomplished in 2 weeks.
@Xeromaus @Silbyrn @rukus_tv Hey Xeromaus! Promise we take all feedback seriously! Some reports get prioritized over others based on a variety of factors, but they're all heard.
@HunnitRoundO @Silbyrn @rukus_tv This is something we're investigating. We understand frustration over issues, so we can assure you these are known pieces of feedback.
@nsgSkye @Xeromaus @Silbyrn @rukus_tv We agree that communication is super important! We're always looking to improve in that regard. If you ever feel we aren't doing well enough, please let us know! At the end of the day, the community powers the game.
@nsgSkye @Xeromaus @Silbyrn @rukus_tv We care A LOT - that's why we always want to do better!
Please always feel welcome to give us some tough love when needed. :)
@hockgamingyt And it's been quite the journey the last 365 days! Growing the team, expanding development goals, increasing quality, and exploding the esports scene!
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