@sendekyo Unfortunately, we can't directly help you. As your issue is an account and billing issue, we need to verify the account ownership. For that, you need to contact our support team by phone: https://bit.ly/3fnDcWE. Good luck!
@kween_katrien Did you try another browser and reset your EA password? Here is our article on how to do that: https://bit.ly/2YFTaG3. If the issue is still there, contact our support team by phone: https://bit.ly/3fnDcWE.