Is there a bug on mobile where you queue for ranked games but you are queued into normal games instead? Have had a few ranked top 4 games and a 1st where I had 0 lp gains and when I checked lolchess they are listed as normal games, but I definitely had the ranked option selected.
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it happened again got 4th but no lp gain or loss did not show up in the after game stats
Is it possible for you to get logs for that game, using the instructions I sent earlier?
it happened again got 4th but no lp gain or loss did not show up in the after game stats
Also, everytime you queue, can you check the lobby display name (Ranked/Normals) and the text that it says on the actual queue popping. I want to exclude a chance that this is a different error than I currently think.
Yes I can do both these things maybe by tomorrow but can you resend or type instruction here to get logs I do not see the message with instructions in my Inbox
Sure!
I have some questions as well if you can, but logs would definitely be the best if you're in a time crunch.
Android:
Ios/Apple:
Some questions if you have time:
Sorry I have been busy but I was able to upload the files this morning and am sending you the link now. Also for the questions
No I was alone for all these games
I did not pay attention until you asked in this post and the past two games I have played have been normal and I will keep my eye on the queue bubble for now and let you know if it ever has that problem
It has happened at night and afternoon so the time of day does not seem to play a factor
No worries!
For 2. You say that you queued up for a ranked game, and got normals again? And yeah, keep an eye out so we can help narrow the problem!
Thank you for sending in the logs, greatly appreciated!
So far so good no differences between what mode I queue up as and what the actual game mode was I will continue to keep an eye out and comment if it happens again If it does happen should I send game logs again? I also will try to screenshot each time I queue
Screenshots would be great, I think we're good with the logs we got so far but I'll let you know if we end up needing anything different :)
So far so good no differences between what mode I queue up as and what the actual game mode was I will continue to keep an eye out and comment if it happens again If it does happen should I send game logs again? I also will try to screenshot each time I queue
Hey again!
Can I have your summoner name and region? I saw you added it on the logs name, but I can't find that name in NA.
If you're in NA, are you using non-riot login?
Still happening, I never purposely select normal games but somehow I get put into them
What we assume is happening is that your queue state is being defaulted to normal, which happens when you can't get the eligibility requirements before you open the app.
We're removing that default state setting for patch 10.23, so it should not happen after that and should be based on the same system as before. When you open the app, can you keep an eye out for what queue is selected before you queue up and let me know if you see something out of the ordinary that doesn't match what I just said?
Since the app keeps the mode last selected, it always has ranked being the selected mode whenever I open the app. It just happened to me again that when I got out of the game I didn’t see the lp increase and once back on the party page did I see that it said normal. However, when I went back to the homepage it showed ranked selected and I just had to press play again for the mode to change to ranked.
That's interesting. We'll look into that. Thank you!
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