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Is there a bug on mobile where you queue for ranked games but you are queued into normal games instead? Have had a few ranked top 4 games and a 1st where I had 0 lp gains and when I checked lolchess they are listed as normal games, but I definitely had the ranked option selected.

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over 3 years ago - /u/HjartaLoL - Direct link

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over 3 years ago - /u/HjartaLoL - Direct link

Originally posted by SpiritualRice2

it happened again got 4th but no lp gain or loss did not show up in the after game stats

Is it possible for you to get logs for that game, using the instructions I sent earlier?

over 3 years ago - /u/HjartaLoL - Direct link

Originally posted by SpiritualRice2

it happened again got 4th but no lp gain or loss did not show up in the after game stats

Also, everytime you queue, can you check the lobby display name (Ranked/Normals) and the text that it says on the actual queue popping. I want to exclude a chance that this is a different error than I currently think.

over 3 years ago - /u/HjartaLoL - Direct link

Originally posted by SpiritualRice2

Yes I can do both these things maybe by tomorrow but can you resend or type instruction here to get logs I do not see the message with instructions in my Inbox

Sure!

I have some questions as well if you can, but logs would definitely be the best if you're in a time crunch.

Android:

  1. Find your main storage. This can be done by apps like file managers or via Settings -> Search files -> Open files
  2. Navigate to Android > Data > com.riotgames.league.teamfighttactics > FIles > Documents > Logs
  3. Try to find the logs that correspond to your game where you had the issue. There'll be game logs, along with crash and performance logs (perf). If you can upload those via google drive preferably and private message me, it'd be deeply appreciated.

Ios/Apple:

  1. Logs must be pulled via Itunes, so you'd have to install that if you don't have it already.
  2. Plug in the phone, and allow it to trust ITunes (Should be a prompt)
  3. itunes Should Update to show a small phone icon at the top near the Music Drop down
  4. Click that icon, and under Settings, left click File Sharing.
  5. From there, select the TFT App, and then the Logs Folder.
  6. When you've selected the logs folder, hit the save button. This will save the logs folder to some location of your choice.
  7. Find the location you saved it. Open the folder, and find the logs that correspond to the games that you played that had the issue. There should be game logs, along with crash and performance logs (perf)
  8. upload them to google drive and share the link with me in a private chat

Some questions if you have time:

  1. Were you in a lobby with anyone else (PC or Mobile) on TFT before you queue'd up for the game you thought was ranked, but ended up being normals?
  2. Is there anything weird you noticed before you queue'd up (examples: Queue took a very long time to pop, the queue pop up said a different mode than what you selected for)
  3. When this happens, do you notice any specific patterns? Such as time of day, or only when you get top 4?
over 3 years ago - /u/HjartaLoL - Direct link

Originally posted by SpiritualRice2

Sorry I have been busy but I was able to upload the files this morning and am sending you the link now. Also for the questions

  1. No I was alone for all these games

  2. I did not pay attention until you asked in this post and the past two games I have played have been normal and I will keep my eye on the queue bubble for now and let you know if it ever has that problem

  3. It has happened at night and afternoon so the time of day does not seem to play a factor

No worries!

For 2. You say that you queued up for a ranked game, and got normals again? And yeah, keep an eye out so we can help narrow the problem!

Thank you for sending in the logs, greatly appreciated!

over 3 years ago - /u/HjartaLoL - Direct link

Originally posted by SpiritualRice2

So far so good no differences between what mode I queue up as and what the actual game mode was I will continue to keep an eye out and comment if it happens again If it does happen should I send game logs again? I also will try to screenshot each time I queue

Screenshots would be great, I think we're good with the logs we got so far but I'll let you know if we end up needing anything different :)

over 3 years ago - /u/HjartaLoL - Direct link

Originally posted by SpiritualRice2

So far so good no differences between what mode I queue up as and what the actual game mode was I will continue to keep an eye out and comment if it happens again If it does happen should I send game logs again? I also will try to screenshot each time I queue

Hey again!

Can I have your summoner name and region? I saw you added it on the logs name, but I can't find that name in NA.

If you're in NA, are you using non-riot login?

over 3 years ago - /u/HjartaLoL - Direct link

Originally posted by AusKeeds

Still happening, I never purposely select normal games but somehow I get put into them

What we assume is happening is that your queue state is being defaulted to normal, which happens when you can't get the eligibility requirements before you open the app.

We're removing that default state setting for patch 10.23, so it should not happen after that and should be based on the same system as before. When you open the app, can you keep an eye out for what queue is selected before you queue up and let me know if you see something out of the ordinary that doesn't match what I just said?

over 3 years ago - /u/HjartaLoL - Direct link

Originally posted by AusKeeds

Since the app keeps the mode last selected, it always has ranked being the selected mode whenever I open the app. It just happened to me again that when I got out of the game I didn’t see the lp increase and once back on the party page did I see that it said normal. However, when I went back to the homepage it showed ranked selected and I just had to press play again for the mode to change to ranked.

That's interesting. We'll look into that. Thank you!