Hey friends, sorry about the rough experience around log-in recently :( Can you help us out and send me your logs via DM?

Let me know if you have any questions!

How to get logs:

Getting Game Logs from iOS and Android

The two platforms have different ways to retrieve information so the process is listed below. Make sure you follow the steps for the correct platform.

Android

1. First find the main storage on the device. This can be doine via apps like file managers or via Setting > Search for “files” > select Files
2. In Files follow this path.
   1. Android > Data > com.riotgames.league.teamfighttactics > files > documents > logs
3. Find the game logs folder and select the correct logs folder from within.
4. Copy/paste that to either google drive and send it to me.

iOS

1. Using a PC or Mac with iTunes installed, connect the mobile device using a USB connection
2. Open iTunes and allow the phone to trust the device. This will be a prompt on the phone.
3. Allow iTunes some time to sync with the device and eventually you should see the icon for the device pop up at the top navigation bar in iTunes
   1. From the Settings menu on the left select “File Sharing”
4. Under Apps select TFT
5. In the “TFT documents” window select Logs
6. At the bottom of the window select “Save…”
7. Locate the saved folder and open it to retrieve the appropriate logs
8. Upload the logs to google drive and forward it to me.

Awesome, glad you found a workaround! If you ever have it happen to you again, and if you have time, please send a log my way so I can take a look on what the problem may have been. Instructions are in this post :)