Hello there,
i just bought the set pass on mobile (the pass menu isnt available yet) and got billed for the pass (money is already sent) and then tft showed a purchase error, i didnt get the money back and can buy the pass again.
Have i just lost those 11€ or can i restore the purchase later/get the pass later? Asking since there is no restore purchases Button.
Sorry about that folks!
We are looking into it now, but it's best to wait before trying to purchase again.
I got charged 3 times because I thought the error was on my end and I didn't get the pass (I bought it on pc later instead). I've requested a refund through Google. Will my Riot account be okay?
I never requested so many refunds at once. What do I do if they deny the refunds. Will LoL support be able to help? I'm quite anxious, it was the arena bundle so being charged 3 times charged me way more money than I'm comfortable with
Your Riot account will be okay!
We are letting teams know to expect these refund requests so you should be okay, but ping me here if not so I can understand if something went wrong for you all :(
Once again really sorry for this! It should be fixed now for those buying and playing.
u/RiotGreenTeej I did what you and support recommended and when I bought the pass and it didn't activate, got a refund from Google then bought it again.
But doing so has got my account permenantly suspended, do you know why that'd be? Was quite a surprise as I was hoping to get to Masters this season haha
Edit: I do have a support ticket raised at the moment, just waiting for a response. Guess I'm just concerned I actually somehow broke some rules doing that
You didn't!
Once again I am so sorry about this.
The automated system is triggering bans for some people :/ The support team is working to undue these and you should receive a response soon!
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