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Feedback, Bug Report
Title Update 10 has been deployed on PTS and it is also your opportunity to give feedback.
=> Patch Notes
Schedule
- The PTS will be on Uplay, and every player who owns The Division 2 on PC can join the test.
- Pre-load is available starting May 21 at 9:00 AM PT / 12:00 PM ET / 6:00 PM CEST
- PTS begins May 22 at 5:00 AM PT / 8:00 AM ET / 2:00 PM CEST
Keep in mind - the best way to give direct feedback to massive is the Official Forums, but we also provide you with the option to give it here.
=> Forums: Suggestions & Feedback
FAQ
What experience should I expect on the PTS?
The PTS is a testing server. By playing on the PTS, you must understand that:
- You will face issues, bugs, and crashes
- You may also lose items and progress
- The PTS version is not final, and features may be incomplete, or missing entirely
- Localization may be missing
- The PTS is not for playing and enjoying the game
Is everything on the PTS going to make it to the live game?
No. We may use the PTS to test things before deciding if they should make it to the live servers or not. Also, based on community feedback, some aspects of the features and modifications implemented on the PTS may change entirely before implementation on the live servers.
Do I have to download the game again to access the PTS?
Yes, the PTS is a different product and you will need to download the entire game client again.
Where do I download the game client on PC?
The PTS version will directly appear in your Games on Uplay. From here, you can download and install it as a normal game.
Do I have to create a new character on the PTS?
No, your characters from the live game will be transferred to the PTS. The profile snapshot for character transfer was taken on April 12th during the maintenance. The progress and characters players had at that point will be available to them on the PTS.
If you choose to create a new character, it will start at Level 1.
Will my progress on the PTS transfer to the live servers?
No, your progress will not transfer.
Will the PTS remain open constantly?
We will keep the PTS open for as long as needed in order to get as much feedback as possible. However, once we’ve gathered enough feedback, the PTS will close and only reopen when we have new things we would like to test.
(PTS FAQs)
Focus Points
For the first phase of the PTS, players are asked to focus on:
- Weapon Balance (Exotics and Sidearms balancing is still being worked on, and changes will be available in Phase 2)
- Gear Set Balance
- PvP Weapon Damage & TTK (time-to-kill)
- Difficulty / Player Power
- Loot / Rewards
Players are asked to submit feedback through the official forums, where a PTS-specific forum, and encouraged to search for existing threads on issues before posting, so as to consolidate feedback in once place.
Game Health Feedback
- Have bugs been fixed as outlined in the patch notes?
- Are there new bugs?
- Are there bugs that have been in the game for a while that are not addressed in TU10?
Balance Feedback
- Thoughts on weapon buffs and nerfs.
- Thoughts on Gear set changes.
- Thoughts on overall balance and build diversity opportunities.
- Thoughts on new gear coming with TU10.
PVP Balance Feedback
- Thoughts on new PVP weapon balance.
- Thoughts on new TTK.
- What are the remaining outliers that might not yet be resolved?
Bug Report
We want to avoid the cluttering of our sub by providing a single Megathread. This way you can report the various issues in one place. This allows Massive to easily keep track of the bugs and also allows other users to confirm that they might have encountered the same issues.
Please note, this thread is just an alternative - the most direct way to report bugs is the Ubisoft's Official Forums.
Prerequisites to be noted before reporting a bug
A bug will ideally be accompanied by a screenshot or a video. This provides credibility to your report.
Steps to recreate the bugs should be submitted if possible. This helps Massive employees recreate the bug and helps them find the cause behind it.
Template
* **Type of Bug:**
* **Description:**
* **Video / Screenshot:**
* **Steps to reproduce:**
* **Expected result:**
* **Observed result:**
* **Reproduction rate:**
* **System specs:**
Copy-paste the above code and fill in your details.
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