[2021] The Division 2 won't launch

Hello Agents,

Sorry to hear that your game keeps crashing. Can you please try the troubleshooting steps here?

If the issue persists, could you please submit a support ticket on our Support Site?
Please attach both of the following system files.

• DXDIAG
• MSINFO

Our Customer Support team will investigate this further for you.

Originally Posted by Abrilliate
Your crashing maybe related to this post see below.

https://forums.ubisoft.com/showthrea...1#post14784033


If this is the reason its pretty ****ty patch the game and then say what you cant play now well too bad. Thanks for the warning or lack off.

wonder if we will be offered refunds being that if this is what has happened It is ubisoft doing this deliberately

SHame on you if you have done this ubisoft a year into the game

We're seeing a few players that are having issues with the game after Title Update 7 went live, namely players that have AMD Phenom processors (or other processors that don't support SSE4.2) and that were able to play the game before the Update are now crashing.
When we looked into this we noticed that it was related to these processors which are below the minimum requirements and are not officially supported by The Division 2.
Unfortunately, this means that some players might not be able to play on systems using these processors anymore.

You can have a look at the following article to check for compatibility here.