[2019] Dear Massive, Please let us Transmorg our Equipment.

It's something we think would be great but it's not a priority right now. It likely would need a pretty hefty development time to make this happen and we'd like to focus on the gameplay things first, like improving the RPG, Recalibration, fixing the "Inventory Manager" game and such.

We'll mention the transmogrification and full re-customization of agents to the team again though, in case some opportunities open up to get these things in.

I'll bite on this. I don't agree that these things have been terrible since launch. But, as the game has move forward and players have sunk a lot of time into it, it's clear that the initial intention for some of these areas are not working anymore.

Luckily we have devs that are very invested in making the game better, so we're now trying to find improvements for many things. That doesn't mean that everything is always terrible and saying it just devalues how much time players have spend enjoying The Division 2 so far.

Crashes are definitely on the list, no matter the platform. These are normally handled by different teams as well, so this should not be exclude us from being able to make the game better.

No, not at all. It was done as a side project by some developers. Hardcore Mode wasn't planned at all.

Just to make that clear, this was done by developers in their spare time. Not sacrificing any resources for something else.

I think an issue here is that "what the community has been asking" is not necessarily what we can, want or will do. There are a lot of things that are requested every day and in an ideal world we would do all of them.

But there are a lot of limitations and also sometimes just things we don't feel will add value. We think Hardcore Mode is a fun addition to the game, didn't take anything away from somebody and didn't stop us doing more stuff.

We are continuously developing more content for the game and will have news on Episode 3 and beyond in the new year. We also understand that some players are very unhappy that we're not doing Survival, Underground or any other TD1 mode in the game. We therefore will take that feedback and see what parts of these modes we can take and implement in things we work on or will work on.

Thanks for reaching out! And happy holidays to you too! :)

Not something we have investigated much so far. We'd rather make the RPG better to allow players to stop hording everything.

We have an art team that specifically works on Apparel. But to make re-customization viable you need a lot of different teams. Making a feature in the game that allows you to completely change the look of your agent or your gear is not something an artist can put into the game.

So what you're saying is we should monetize character re-customization and transmogrification? I don't know any game company that requires you to pay to access these features. Good to know and thanks for the info!