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I goofed pretty bad. Last night I was in the Uplay client and went to pre-order The Division 2. I selected Ultimate Edition and went about entering my information. This was the first time I've ever purchased a game through Uplay, all my other Ubisoft games have been purchased via Steam. The entire process was standard fair, I got to the end and hit the button to complete my order. Upon doing so it opened up a webpage in Chrome, where I thought it might be taking me to some kind of finalize screen or to show me a message confirming my purchase. Instead, it opened a page to the Ubisoft storefront, this page here, and I was a bit confused. I looked back at the Uplay client and it was still sitting on the same screen where I hit the button that launched the webpage in the first place. I clicked the button again and it gave me an error message and returned me to the TD2 pre-order page on the Uplay client. I assumed the servers might be a overloaded so I went ahead and did the process again. Clicked Ultimate Edition, put in my info, clicked the button to finished purchase, and once again it opened up a webpage in my Chrome browser that took me to the Ubisoft storefront. Same thing happend again, Uplay client was on the same page, it gave me an error message, it returned me to the pre-order page.
I was still under the impression there were server issues and my purchases weren't going through. I had been checking my email the entire time looking for a confirmation, but none ever came. I decided to wait a bit before trying again, thinking if I gave it some time maybe I would have better luck. After about 30 minutes I tried again and had the exact same experience. At this point I thought to myself I would just wait until tomorrow and buy it.
About four hours ago I decided to try again so I could get pre-loaded and ready for tonight. Before buying I decided to check my bank account because I had some other purchases I needed to make and wanted to make sure the finances were in line, and once I logged in I was shocked, there was less money than I expected. After bringing up my account info I was presented with this unfortunate sight. My heart sank and I realized how badly I just f*cked up. I scrambled to open my email to see if I had a confirmation, since I had never received one the previous night. Still no emails sent. I checked every folder, spam, even my other email addresses that are not tied to my Ubisoft account. I opened up the Uplay client and looked at the My Games list and found TD2. I realized that was something I never did last night, I didn't even consider doing it, because I kept expecting to see a "Thanks for your purchase" screen, or at least get a confirmation email.
I attempted to contact support, but right now live chat is unavailable, so I sent them a message, which will probably take a few days to receive a response. I am feeling uneasy about the entire situation because in the support menu it clearly states there are no refunds for digital purchases. I know ultimately this is my error, and I'm not looking for sympathy, I just want to share what happened. I am trying to remain optimistic that Ubisoft will contact me and help me clear up this situation, or maybe even an employee will see this thread. I will note that I have purchased many, many things online over my lifetime and I cannot recall a single moment where after a transaction was finished I didn't get a confirmation screen, or at least get sent an email from the company detailing my purchase. I don't know how the Ubisoft store works, this was my first time using it. Maybe the servers are under heavy load and the emails are extremely delayed right now. Either way, I hope this issue gets resolved for me, I'm still pretty psyched for the game, I just don't know if I'm $360 psyched.
If you made it this far, thanks for taking the time to read this, I appreciate it. Anyone else have similar experiences with this?
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