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The day is july 25 2019, My friend asked me to go play The Division 2 with him again after a break since right before the launch of the first raid. I re-installed the game and booted it up. I run to the clan chest to loot whatever the 1-2 members that still play of the formerly full clan have grinded up and get a random loss of connection. So not even a minute of playtime and I'm already regretting my plan to start playing again. I try to log back in and get the message: Your account have been permanently suspended. So I check my mailbox and, sure enough, after a few minutes I receive the e-mail: Your account has been permanently suspended for misconduct (freely translated from my native language: Dutch) After a long and thorough investigation they were certain I had to be banned for my offenses. This is clearly weird since i wasn't even able to do anything wrong in such a small amount of time to break their code of conduct. So I start up my appeal. 2 days go by without any response (which in my opinion is already unacceptable from such a large coorperation) so I start up the live chat to find out what is going on. The person "helping" me states that he will send the ticket to the "game department" to investigate further. After 2-3 days he comes back to me to inform me that there is nothing they can do, "I have made myself guilty of misconduct so the ban persists". I ask them to let me know what I did wrong so I could actually defend myself in this case. However that has been over 10 days ago, no response whatsoever , no way to contact live chat because, lets face it, when do their support functions actually work? Therefor I felt inclined to make the situation public to show the bureaucracy from this horrible publisher.
There is litterally NOTHING I could have done to break their code of conduct. I haven't typed, I wasn't in a voicechat or w/e, nothing! So I ask them to show me the "evidence" of what I did wrong, to at least explain to me what I did wrong.
This situation could be seen as such: A police officer steps up to your driveway as you enter your vehicle. He states that he has to confiscate your car because after a long and thorough research of 1 second he seems to think you broke the law in such a large matter. You ask him: What did I do wrong? he: you broke the rules! you: what rules? and he just doesn't respond anymore, taking your car with him.
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