[2020] I didn’t get a response to the ticket I submitted

Because I haven't played the game for a long time.Recently logged into The Division 2 and found that the game was banned.I am curious why.
I like this game very much,And i am very upset without this game.
From game generation to second generation，I invested a lot of time on this.Hope to handle this matter properly
thank you very much

ID:givemeoneqb