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I have bought the season pass and some ubisoft club rewards but when i look at the reward claim vendor he doesnt have anything to redeem anyone know a fix? thanks in advance
External link →I have bought the season pass and some ubisoft club rewards but when i look at the reward claim vendor he doesnt have anything to redeem anyone know a fix? thanks in advance
External link →We are investigating issues with this, could you all let me know your play id's please so that I may forward this to the team that is looking into this?
How do I forward my Uplay ID to you?
Feel free to send me a message here on Reddit, or you can find me on the forums as well :)
dumb question how do i find mu uplay id :/
It's your username that you use on Uplay :)
Thank you, everyone, who's been sharing your Uplay ID!
We continue to investigate this and your input is helping us, I'll try to give you as many updates as possible as this investigation progresses.
I know it's only been two days haha, but any info on when this can be fixed? I bought the season pass and am itching to play survival, despite not being able to.
I wish I had an ETA, it doesn't seem to be something the team can easily identify so they're doing their best to investigate it :)
Rest assured we are still on it and are doing our best, apologise for this taking its time and I hope to have news soon!
Hi, Was there any update regarding this topic? TIA
We're still investigating this, I'll make sure to update this thread when we have more! ^^
I don't have an update on this as of yet but can reassure you that the team is still investigating. I've taken the time to respond to those of you who have reached out to me on the forums and thank you all for your immense contribution to this investigation!
I'll let you know once I have anything else 😃
Are there no workaround for this issue ? I bought the season pass and I wanted to play the DLC's that comes with it for me to complete the div 1 experience.
Not to my knowledge no, we're continuing our investigation with a high priority.
Unfortunately it seems to be an intricate and difficult issue to locate and resolve, but our team is literally eyeballing this like crazy right now to ensure we find a resolution!
So, we are seeing improvements to this issue so some of you might find that your items are showing up, I don't think it is entirely resolved yet but we're getting closer! 👏
So, we are seeing improvements to this issue so some of you might find that your items are showing up, I don't think it is entirely resolved yet but we're getting closer! 👏
Please also see our forum thread, now updated :)
ID: Darkat05
Same problem as OPNevermind, I got it all just now.
Thank you so much !
Fantastic!
At the time I'm writing this its been fixed, thank you for the communication!
Glad to hear it <3
I have received my rewards, it came through slowly earlier today. I have a feeling you fixed it, thanks!
I can't take all the credit, you guys reported it, I sent it across; the team looked at it, it was a group effort!
Problem fixed. Rewards available at vendor. Thanks!
Fantastic news, I am happy you've got them!
I spoke to another Ingame player who was new, he received his rewards just fine on queue unlike the rest of us... Just thought you wanted to know
It's taking some time to queue all the rewards out to players, but if you send me your details I can try to chase it up for you?
My rewards came through already no worries... Although I did redeem and exclusive soundtrack for division 1...didn't see it in vendor... So not sure how to activate it
You can download it through Uplay or on the Ubisoft Club Reward page. 😄