over 3 years ago - /u/Ubi-Toon - Direct link

Oooof that's nasty! Reporting this to our teams, thanks for the video and extra info.

over 3 years ago - /u/Ubi-Toon - Direct link

Originally posted by itsjayoo

Thanks for the reply, hope it helps.

Hey would you be able to provide the following :

  • Could they provide us with a DxDiag?
  • Is the issue a new occurrence since TU11 or have they experienced it prior?
  • Are their GPU drivers up to date, or did the issue started occurring following a driver update?
  • Have they noticed the issue occurring under particular conditions in the game, such as while being affected by a status effect, when using specific gear or getting particular buffs/debuffs at the same time?
  • Uplay ID could also be useful to look at what gear combination they have.
  • Any similar reports from other players to compare with could also help a lot.
over 3 years ago - /u/Ubi-Toon - Direct link

Originally posted by itsjayoo

• There was no problems found in DxDiag. I have DirectX 12 but in The Division i have DirectX 11 because when i use DirectX 12 it crashes my game after about 30 minutes.

• I have experienced this bug in the last TU maybe a few months before, i can't remember exactly because i took a break from the game.

• I have a GTX 1070 with the most up to date drivers being 456.55. I'm not sure if updating my drivers caused this issue as i always keep them up to date and that usually fixes any problems i have with games.

• Sometimes ill be in my inventory in the white house and the glitch will happen. It happens when i free roam, get into combat, or manage my inventory. It doesn't stop even after death or fast travel. I don't believe status effects trigger the bug it seems to happen at random most of the time.

• I'm not sure what a uPlay ID is but my username is itsjayoo.

• I haven't found anyone else having the same issue as me to compare it with.

Thank you so much!! I'll let the team know!

over 3 years ago - /u/Ubi-Toon - Direct link

Originally posted by itsjayoo

No problem thanks for the help

Would it be possible to see a copy of your DXDIAG, you could send it via a private message if you like? Is there a shared space you could pop it up on? Thank you again

over 3 years ago - /u/Ubi-Toon - Direct link

Originally posted by itsjayoo

I can send it through discord if that works. My discord name is itsjayoo#6653

Hey this is not something that I can see? Is there another way you could send this to me?

over 3 years ago - /u/Ubi-Toon - Direct link

Originally posted by itsjayoo

I can send it through google drive, it wouldn't let me send it through reddit.

https://drive.google.com/file/d/1abzdjmlIy9sCdc-bCB_4M-luzWPLbG5E/view?usp=sharing

Great I've asked for access :)

over 3 years ago - /u/Ubi-Toon - Direct link

Originally posted by itsjayoo

I can send it through google drive, it wouldn't let me send it through reddit.

https://drive.google.com/file/d/1abzdjmlIy9sCdc-bCB_4M-luzWPLbG5E/view?usp=sharing

Thank you again!