[2020] Game crash after last update

Hello Agents,

Sorry to hear that your game keeps crashing. Can you please check if your CPU meets the minimum requirements?

I noticed that some of you are using AMD Phenom, which is below minimum requirements, and that's the reason your game keeps crashing, as this CPU does not support SSE4.1 and SSE4.2, I'm afraid.

If your CPU meets minimum requirements and the game is still crashing, can you please try the troubleshooting steps listed in this article? Many thanks and apologies for any inconvenience caused.

Originally Posted by relsanct
For sure they are doing nothing about this. Not a single reply here or any other post regarding the issue. They aren't even responding to support tickets.

Hello relsanct,

Sorry to hear that. We're seeing a few players that are having issues with the game after Title Update 7 went live, namely players that have AMD Phenom processors (or other processors that don't support SSE4.2) and that were able to play the game before the Update are now crashing.
When we looked into this we noticed that it was related to these processors which are below the minimum requirements and are not officially supported by The Division 2.
Unfortunately, this means that some players might not be able to play on systems using these processors anymore.

You can have a look at the following article to check for compatibility here.

Apologies for any inconvenience caused.

Originally Posted by savagemaks
My request for technical support was deleted. The application just disappeared from the list
There was only a request for a refund.

Hello savagemaks,

I just checked your account and I can see that you received a reply and the second ticket was closed as a duplicate and it's been communicated as well on your main case. Can you please check your email or the support case to see the reply? Many thanks!