Original Post — Direct link

my cat pulled out my lan cable and i could not connect to your server. of course i did not know my cat did that and i thought my ps4 broke and i needed a new one.

this made me think of backing up my character data to transfer to a new console. i can copy data for other games and save it to a usb drive but i did not see dv2 on the list of games.

is my character data saved on your server? how do i access my character on a new console?

over 2 years ago - Ubi-Gizmo - Direct link

Hey there @sasorisan1, thank you for taking the time to get in touch. I'm sorry to hear that you experienced issues with an older console and now you're using a different one. I'm afraid due to the way save data in The Division 2 is tied directly to a player's account ID inside the database, there is no way to transfer character progression from one account to another. 

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.

over 2 years ago - Ubi-Gizmo - Direct link

Hey again @sasorisan1, I would like to apologise for any confusion caused. I'm glad to see that @Noxious81 has been able to help you out here. That's great to see!

@Noxious81 - Thanks for taking the time to help out here agent, I appreciate it. 🙂