[2019] My The Division 2 agent got removed, 40+ hours of progression wiped :'(

Yep, that happened. After a great first week with The Division 2, I had to take a break due to a birthday citytrip. Logged back into my Xbox One after coming back only to notice that my level 18 agent is gone.

I have no clue how this happened. Did the upload process for my save get halted due to fully shutting down my Xbox before leaving, which then corrupted my save? Is there a bug at Ubisoft's end? Did my controller's right stick get 'sticky' and did it get held down long without realising it?

I don't want to blame anyone (being myself, Microsoft or Ubisoft) and I fully realise that there are millions of worse things to happen in the world, so I can definitely make peace with never seeing it back.

However, due to being active in software myself, I have 100% certainty that my agent still exists in their database. That 'Status' or 'Deleted' column just needs to be updated to the correct value, it should be quite straightforward. The thing is: I'm also 100% sure that customer support (which I did contact) will never get me high enough on the dev support ladder, to make this happen.

Hence why I'm trying it this way - your upvote is appreciated. Who knows that the right person sees this and is willing to assist me. Thanks! :)