Yup. Keys are bugged. Again.
Just wanted to follow up on this that we'll be conducting a maintenance tomorrow (October 8th) at 10:00 CEST, 04:00 AM EDT, 01:00 AM PDT to address this issue.
Thank you all very much for providing all the info to help us get this sorted and figured out quickly.
[UNSCHEDULED] Maintenance - October 8th, 2020 | Forums
Agents, The servers will shut down for an unscheduled maintenance tomorrow on Thursday, October 8th at 10:00 CEST, 04:00 AM EDT, 01:00 AM PDT. Estimated downtime is 1 hour. Maintenance Notes: Fixed an issue where players were not receiving Apparel Event Cache Keys after the specified number of SHD level-ups.