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Massive and Ubisoft track how many players log in every day, they track how long you stayed logged in, and they track what you do while you are logged in. They call these stats "Player Engagement" metrics.

The annual budget Massive gets from Ubisoft to maintain and upkeep their games is partially based on player engagement metrics. Even the budget they are given to develop new games and expansions is partially based on player engagement metrics.

Do you remember The Division 1.3, when over 70% of the player-base quit over the span of a week?

Do you remember patch 1.4, where the patch notes were literally just a top ten list of player suggestion from this subreddit?

That was not a coincidence. Those two things are directly related.

It's a sh*tty situation, I agree. I hate that in this modern age of communication, you have to coax half the player base into not playing a game before the developers will even admit there is a problem.

But when you come here and complain, and then log in, and play for four hours a day, everyday for a week straight, all that says to the devs is that you are just complaining to complain, and that you will keep playing whether they fix it or not.

If you really want them to take notice and fix the issues, then you should log out and go play something else. I promise you, when the player engagement numbers drop low enough the developers WILL notice and they WILL do something about it.

(Edit): To clarify I am not upset with the "challenge" or the over all "difficulty" of the game. There are some large scale and significant issues with enemy behavior, health, armor, and damage scaling once you get past challenging difficulty. These issues are further compounded the more players are present. In addition to this there are several skills that are not working correctly, or in some cases not working at all. Talents that don't activate when they should or just don't work at all, specialization passives that are not giving players the bonuses like they should. Stability issues, connection issues, mismatch for matchmaking (Queuing for Heroic or Legendary and getting put in a group on Normal, Hard, or Challenging instead). Low quality rewards from end-game content.

I am not saying the game is too hard, I am saying that in its current state the amount of time and effort it takes the average player to complete a mission is way off kilter to the rewards given for that same mission. The game is not a challenge, it is TEDIOUS. And too many people here are intentionally misconstruing the difference.

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over 4 years ago - /u/ChrisGansler - Direct link

I just want to drop in here and say that stopping to play to proof a point doesn't really help anybody. We appreciate player feedback and we are looking into our own data, as well as the reports we're seeing on reddit, social media and our forums.

If you're not having fun and you stop playing, totally fair. If you just stop playing because you feel it will speed up some magic process, it doesn't. We have started work on changes but we also want to make sure that we tell you why we make changes and what our intentions with the current difficulty are. Currently it seems like we didn't make it clear enough that you shouldn't be able to speed run heroic a few days after the expansion launches but it's also clear that there seems to be a difficulty spike for players that happens somewhere between hard and challenging and causes frustration.

We'll have more details and talk about this topic more this week.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by randomZ0MBIE

I'm sorry to hit you back up like this. I don't necessarily expect you to read this, it is more a thing I want to say, just to say it.

Up until now your game has existed as a particular entity. When people logged in to play it, they expect the systems to be designed a certain way, they expect the mechanics to work certain way, and they expect the game-play to feel a certain way as they play it.

It sounds like you have decided that you want to change that so you can refocus your attention toward a different demographic. That is fine, you are well within your rights as a creative entity to do that. But if you are going to change the core experience of the game such so that it is clearly scaled for that new demographic, you should also be prepared for a portion of your current and previous play-base to become displeased, and possibly leave out of frustration and discontent.

I believe this current situation is a small general idea of what that unhappiness would look like.

I think it's fair to say that the intention of our changes haven't been clear to all players and the same can be said to pre-WONY The Division 2. I think a lot of people didn't think that Challenging or Heroic were actually either of these difficulties because they were much easier than anticipated.

It will take some time to make sure everybody understands what the intentions were and we also simply have to make adjustments in certain areas to keep what we had in mind alive while also making sure that the difficulty is not simply NPC health and them melee-ing everybody to death.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by Baelorn

it's also clear that there seems to be a difficulty spike for players that happens somewhere between hard and challenging and causes frustration

The difficulty is all over the place even on Hard. Sometimes I'm taking down Bosses/Named NPCs like it is Normal and other times I'll come up against regular enemies(Purple/Red) that make it feel like Heroic.

It doesn't help that this patch note doesn't seem to be true in practice:

Item power, quality and quantity now scales more strongly with difficulty.

While you will see less loot drops overall the quality of items you acquire will be higher and you have the option to increase the quality by tackling harder challenges.

My gear hasn't changed much since I upped the Difficulty because I am finding zero upgrades playing on Hard. My recal library is stocked with good individual rolls but I have no pieces worth using those rolls on. I've played ~20 hours in the past few days and have nothing to show for it. That should not be happening.

I finally got an Exotic(Chameleon) earlier and it was worthless. Terrible rolls across the board and low base damage. Not even an upgrade and it's the only Exotic weapon I've gotten since WoNY dropped.

I also hope you're looking at the people who are able to do Heroic right now and seeing how many of them have near-perfect gear from the early DZ bug because that is not at all representative of the loot the rest of us are getting.

A bit off-topic but still relevant: Many of the old missions were clearly designed for a totally different state of balance and they need to be re-tuned if things stay the way they are now. DARPA Labs is a serious offender of this with the number of enemies and how often you are forced from cover.

Loot is something we can look at as well. The details on that are important and I think many players are getting better at sharing those with us. Having good rolls on items that are overall not great is something we can have a look at. Obviously RNG is something that plays a part in that and the way your previously put a build together might also not be how it is working now.

You should be able to gear up in normal to tackle hard, do hard and get better rolls and be able to do challenging. If it's something that is taking too long to do, we can also have a look at that. I do want to say that we're just a week in and I have the feeling that some of the negativity also comes from players expecting to be legendary ready by now, without having put in a lot of time.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by onframe

I really encourage you to not take reddit to heart, we see a reactionary thing here, if you type Warlords of New York build in Youtube, you see all bunch of amazing guides, listed some of them here.

https://www.reddit.com/r/thedivision/comments/fg9tdb/this_subreddit_should_have_sticky_thread_with/

You guys did an amazing job with new gear, of course nothing is perfect, but we see more builds, and tank/healer roles finally comes through so it's a really good start to build on it further, with some tweaks it will be amazing, positives far outshine the negatives. Also there is completely different community reaction on discord, we see much more engagement with current difficulty and gear system, people come up with crazy stuff.

Keep it up guys, stay motivated! And fix Hard Wired backpack talent!!! :D

We definitely look at more than just reddit and our own data also shows a lot of things that are working well. I personally believe that coming here and talking with the reddit community is important though. We will do changes that "reddit" doesn't like or don't do things people on here would like. As long as we explain what we want to do and why it should help all communities.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by imgrundz

Can y'all please consider explaining why PvP was made to feel like CoD? TTK in PvE is long, but PvP is .2 seconds. Even with 1.4 million armor, TTK is still .2 seconds. I can shred through a 10 mil shield in about a clip fully proc-ed and that's just not right. Please talk about PvP modifiers, because even though a lot of PvE-ers are in the DZ for farming, A LOT of PvP-ers have just flat out left with this TTK change. It feels really bad to play considering what this game is about -- building. Armor feels meaningless in PvP. Engagements are so short-winded, they become unrewarding. I want to work to down a tank, I don't want to kill anyone in 1/2 a clip.

It's an interesting discussion to be had. I've had PVPers reach out to me and say they enjoy the current TTK and we obviously have heard the opposite as well. I think Yannick mentioned last week that we do want to look into this and see if we can make small adjustments and see how that works out.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by garliccrisps

stopping to play to proof a point doesn't really help anybody

Helps me stay sane.

That infers that you're not having fun with the game or the overall situation causes you anger and frustration. That's totally different and stopping the activity causing that is a great solution. But just stopping because you think something will change because of that is not helping.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by randomZ0MBIE

OP here. I am by no means trying to be combative or antagonistic. Just want to get that out of the way first.

But up until now the dev response has been "It's too early tell. Grind more, and optimize."

You didn't even acknowledge the possibility that there was something wrong until people here started talking about leaving the game.

I understand game development can be a difficult process, with a lot moving parts. I also understand that a development studio can be an ungainly beast that takes time and effort to get moving. I was actually a programmer at a certain studio in Dallas, Tx. before I left the industry to get a medical degree.

Most of us would just like to know if this going to resolved, and if so, what is that resolution going to like. This way we can decide if we want to stay and tough it out, or move on to greener pastures.

Edit: I forgot to add people were already speed running Heroic a few days after launch, I was one of them. Most of the complaints here stem from the tedium and frustration involved with completing missions on the higher difficulties not the actual challenge.

I think that's not really fair. We have talked about the game difficulty as early as last week on State of the Game. What we don't want to do is go back to the difficulty levels of TD2 before the expansion. If we blanket nerf everything we likely will have to follow-up with blanket buffs afterwards. We don't believe it's the right way to go.

If you feel that a week is not quick enough, when a majority of the player base hasn't even reached the max level, then I can't offer you exact changes for everything yet. If you believe you need to take a break because you're not enjoying yourself that's totally fine. I just want to say again that stopping to play to proof a point doesn't really do anything to speed up our processes. Software development, especially balance, takes time.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by yasuoionia

LOL, I have 80%+40% weapon dmg 60% CHC 130% CHD 85% headshot dmg, yet your develop team is still playing lvl31-40 content telling us it is not hard at all? How about you run a 4 man heroic mission and go live I really wish to see please teach me how to play this game please :) heroic drops are no difference from normal or hard drops, your team is a joke. YOU should play this game, not just look at the data and the codes and act tough towards your playerbase, unless you want div1 1.4 to happen again. What you are doing now is USELESS.

I think you misunderstand what a Community Manager is and how they are not part of balancing the game. I also don't quite get if you're trying to say you're struggling with the stats you have or if the stats you have are so good that you're not struggling.

You can watch me play after the maintenance and I have played since the launch of the game. But, and here is what you seem to misunderstand, it doesn't matter how much I play because I'm here to take on your feedback and send it to the devs.

If you have any constructive feedback please send it over. So far your comment hasn't been helpful at all. :(

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by Bill_Dexhart

There's no difference between 600k armor and 1.6 mil. We all get shredded in 2 hits and the AI pushes you constantly despite being shot at by the whole team.

What difficulty are you playing in and are you using any Directives? Is it coordinated co-op or solo? Have you tried different setups, e.g. with a dedicated agent for healing?

If you have a little more details I can take that to the team.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by Bill_Dexhart

Difficulty: Challenging/Heroic

No Directives

Coordinated Co-op

I have 2 builds. One focused on 3 yellow and 3 reds that has nice rolls. The other build is a work in progress shield build. I expect to be squishy but 2/3 shots.

I have a friend who used a full skill build with the chem launcher and revive hive.

My other friends build I don't know much about but he has at least 1.2 mil armor and he says he doesn't see the difference between 600k and 1.2 mil and I don't either.

Thanks a lot for the details!

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by onframe

Reddit has a huge design flaw with upvote system, only 1 opinion gets through sometimes, that's why it would be nice if mods here pinned FAQ/Guide thread on top page including some guides for current update to help new/returning players.

After each update we see emotional reaction, it's a bit sad because new players might get a wrong idea as well and this game really deserved Destiny 2 levels of attention I feel.

Anyway good luck with development, I'm sure you guys already have some nice data on how it all went after release, also Manhunt system looks good as much as I managed to try it, feels like a new PVE mode in a way.

Thanks! I actually also look at heavily downvoted comments in these discussions to check if there are some other opinions. The voting system definitely has some flaws but we still get a lot of good interactions out of reddit.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by Pluth

Why can't the team just play the game and see all the problems for themselves? It shouldn't be hard to just fire up the game, put on 1.6m armor and then proceed to get blown to bits.

I'm sorry if it came across as if we were not engaging with the team. My job is to engage with the community and take your feedback to the team. We are doing our own playtests and data analysis. Your feedback is part of the package.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by mugulu

Currently it seems like we didn't make it clear enough that you shouldn't be able to speed run heroic a few days after the expansion launches but it's also clear that there seems to be a difficulty spike for players that happens somewhere between hard and challenging and causes frustration.

There is a difference between speed running heroic and spend more than 1 hour on a mission for trash loots. I was lucky enough to have a good LMG build (90WD/60CHC/90CHD/100HSD) and I can say the NPC's health pool is ridiculous. I' won't even go on the damage scale were NPC kill me with one burst at any difficulty.

Seriously NPC have huge amount of health, they walk toward you in the open while taking damage, flank you and kill you with one burst. Tha's fun ?

I'm not saying heroic isn't doable, it just a chore and not fun at all especially for the loot quality and time invested.

\ sorry for my poor english*

You have given great feedback in detail, do not worry at all about your English. Thank you!

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by helloledbetter

I'm not sure if you are gonna read this but I hope you take some feedback from many points of view back to Massive. For instance, I don't want Massive to change too much as a knee-jerk to this reddit. As a mostly solo/solitaire but also small group player I really enjoy the sandbox now compared to before. Engangements are actually challenging both my tactics and skill somewhat. Having thie fights be longer and more drawn out adds a layer to that we were definitely missing before. I actually feel motivated to go out and get god rolls where before even half-assed builds would blaze through challenging missions so what was the point of min/maxing? I feel like the new talent system might be a bit boring ATM (plz I can haz stop, drop, and roll back?) but it has ALOT of design space (room for power creep) where the old system was already allowing everyone to be OP so what else could possibly be added that people wouldn't say is pointless/useless. I'm excited to see how Massive uses that new space in the first couple seasons. If Massive "rebalances" the game to quiet everyone down here, I'll be disappointed, as will my clanmantes. We all feel the game should be this hard, and people should not be able to have builds where you're a god in everything. Named enemies are definitely more bullet-spongey, but before I was killing General Ridgeway before he even got to cover every time. Now? Even on Hard he put up a good fight- I had no idea about the mechanics of that fight because it was always over so fast, I'm glad I actually had to dodge some rockets and shoot his drones. If you made it this far, thanks for reading, Chris.

We definitely don't want to over-do it in one direction or the other. Doing a huge nerf to just "everything" would likely cause us to having to buffs soon after. We have smaller changes (in smaller I mean more specific ones) coming and will talk about them this week. One immediate topic is definitely Black Tusk Warhounds and Support Stations.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by xstNz

Well here's a PVP'er reaching out. Armor matters nothing in it's current form without some damage mitigation. At 1380 rpm at 85k a bullet with 60% CHC and 120% CHD and 60% HS damage it really doesn't matter. That's 6871400 damage in a 47 round mag at 1400 rpm is 23.3 bullets per second is 3435700 damage per second.
Have 700k health or 1.7m health. IT DOES NOT MATTER. Especially without any sort of damage mitigation. Do I think a 700k dps build should die fast? HELL YEA! But should someone who puts a few points in armor(1.1m for 2 blues 4 reds) die even remotely as fast? No and a 6 blue 1.7m "tank"? EVEN MORE NO!
Did anyone do the math on this at all?

I am going to say a dirty word Division 2 dev's don't like because of Division 1. DAMAGE MITIGATION BASED ON THE AMOUNT OF ARMOR ONE HAS. I am not talking extreme levels like in Division one of 65% percent or 88% pre-1.3. But perhaps EACH BLUE POINT ADDS 3-5% DAMAGE MITIGATION.

But that's just PVP.

I don't want to get started on the issues with PVE by going full in depth but I will elaborate: Scaling health and damage does not make for a fun experience. Loot vs mission time and the aforementioned issue make everything feel TEDIOUS and more like a CHORE than something I enjoy doing. Some people have echoed it before and I totally feel this way: I DO NOT FEEL LIKE A DIVISION AGENT. I feel like a kid with a slingshot and cardboard armor. The only viable builds are FULL DAMAGE and status effect disrupts to stop incoming damage. Cause whether I have 1.7m or 600k if a heroic mob sneezes I lose it all anyway so my only DEFENSE IS A GOOD OFFENSE and even that feels lackluster. AI knows its HP is much higher than yours even when you're a tank and will push you into oblivion. YOu have adressed this issue before but health and damage scaling(which is really all that changes between challenge and heroic) just pushes this issue into complete overdrive.

How the hell is a fire status effect literally the most deadly thing in the game. How is poison second? You don't even get a chance to react or heal or anything.

Finally, I think WONY on the whole is a good expansion. But you have missed a PRICELESS oppertunity with the SHD watch.
Damage mitigation from mobs/protection from elites. If one of the levelup options was a straight PVE damage mitigation/protect from elites/mobs type deal then a level 999 agent would be more equipped to deal with Legendary/raid/heroic and would feel like they would actually get stronger.

I can spend an hour in DZ and get 100 items of which 10 are godrolled.. or I can spend 45ish mins doing a heroic mission and getting around 10 items maybe 1 of which has some decent stats.

But.... even when I am done farming the DZ, there is no pve content I want to do because it literally all feels like a chore. I don't feel like a division agent. I feel like an officeworker.

The gameplay loop is broken for me and whilst I would like to tackle things like Legendary Capital hill, the only option is to run 3glass cannons(1tardigrade) and a vanguard. And guess what, I still am not having fun doing it. I really wish I was though.

The damage the mobs put out is too absurd. I don't even use armor kits anymore. Cause it doesn't matter.

This has great details, thanks so much for putting the time in. I know it can be a bit tedious to put all that together in a coherent way. Really appreciate this.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by stitchlo

I mean, someone post something on the internet and you guys are here telling people stop playing won‘t help. Then I will say, stop playing the game definitely get your attention and it will be helpful on fixing the game. And maybe you should hear what a veteran said rather than hear some newbie who don’t even know how to put their gear together. Btw, I am welcome if the development team play legendary difficulty on stream, and tell me the same bs you said right here. I don’t care you put all your gear pieces to god roll, just play it once and tell me the same thing again. I dare you will try. Keep up the good work, you guys just ruining the game, nothing serious. I would like to see after borderland 3 release, how much your ‘data’ will get worse. Oh, you remind me, about the endless progression system, take a look at borderland 3. In case if you guys don’t know how to fix the game, I believe borderland, poe or maybe just take a look on division 1, your own work and creation, I guess you guys may find out why the current state of the game make player disappointed.

Something extra though, maybe you should realise division2 is a pve game, I do know some player enjoy pvp but plz stop balance your skill and perks with pvp concept and make a division agent like kids playing nerf gun when the enemy using all the fancy tech and god-like guns.

You have our attention. Sure, if we have 0 players that also gets attention but it won't change things more quickly. Some changes need time and that's all I'm trying to say. And again, if you're not having fun that's valid feedback. But if you just stop playing because you believe it will somehow make things better, it does not.

Also: PvE and PvP are balanced separately. We can adjust skills and other things for PVP specifically.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by _Sense_

How do you end up with a bug at the start of the release that gives everyone god roll loot? That ruined your first game (falcon lost) and now it’s happened here again.

Like I said...you guys don’t learn anything and clearly don’t QA.

I was not here for the first game so I don't know what happened. We did not have a bug that god rolled loot was freely available. The DZ loot was too good and we wanted to address that to prevent players feeling like it's the only place to get items. I also believe that the amount of loot generated by players gives us much more data than what we can internally test.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by Brokeng3ars

Chris I'm not sure what's going on with you guys but you keep talking about not being able to reset CP's is the issue but thats not the main issue.

The main issue is that CP's don't get retaken EVER. There are 0 attack groups and no enemies in the overworld once you take all CP's.

For every single player that has taken all the CP's in NY not one single CP has been even so much as attacked since the moment they took one. This kills all reason and enjoyment to explore the open world.

PLEASE let the community know you guys are aware of this because right now it seems you're not and it's really worrying!

Yes, once you've taken a Control Point it does not reset, ever. With the Manhunt you can now reset things (I know that's a whole different can of worms) in specific Named Zones. That will apply to NY as well, as soon as there's a Manhunt target there.

That's also why we are looking if the option to reset all of them via global difficulty change is better, even though it looked super punishing when we played it internally.

over 4 years ago - /u/ChrisGansler - Direct link

Originally posted by opinions_unpopular

You’re really missing the problem. At level 30 WT 4 I am experiencing on NORMAL 1 shots taking 100% armor and 70% health. That’s not right and it’s not just Heroic. Armor seems useless. The scaling and pacing make no sense.

Discuss having a PTR for PC at least to weed out these issues sooner.

It's highly unlikely that we would've gotten any WT4 data on a PTS. While we can use the PTS to find bugs, balance is very hard to come by, just due to the low amount of numbers. Even with encouraging players with rewards it's nowhere near as much data as we would need. I'm talking from experience in both Blizzard and Ubisoft. Test Servers can be useful but they are nowhere near as powerful as some players might think.

I don't believe we mentioned it on the show but we are looking into the leveling difficulties as well. They were not meant to be extremely hard so it might be a separate issue.