Original Post — Direct link

I wanted to buy the game the division 2 on promotion and when I bought it I had lag and paid three times for one game you know what I could do

almost 2 years ago - Ubi-Gizmo - Direct link

Hey there @wojokol_, thanks for taking the time to get in touch. I am sorry to hear that you were charged multiple times for a single order. It's likely that this payment did not go through and that it actually failed. The charges on your bank were likely in a pending status. As it has been a few days, could you please let me know if this is still the case? As our teams will gladly take a closer look into it for you.

I would also recommend you take a look into our article about pending payments.

If you have any further questions or you experience any other issues, please do not hesitate to reach back out.