Original Post — Direct link

game keeps freezing , not only have I lost hardcore characters to this when it freezes I have to hard crash the game and then reload the game again and It happens again about a hour later

18 days ago - Ubi-Gizmo - Direct link

Hey there @litttlequeenie, thank you for taking the time to get in touch, I'm sorry to hear that the Division keeps freezing and crashing. Could you please first go through this technical troubleshooting article for me ensuring you have completed all of the steps? These steps can help rule out many of the common causes for technical-related issues.

Once you have completed those steps, and if you continue to experience problems, can you please provide some additional information for me?:

  1. Do you receive any error messages? If so, what exactly does the error message/s state?
  2. What do the crashes and freezes usually look like? (for example, do they black screen first and then crash to the desktop? Do you have to manually close it through Task Manager? etc..)
  3. Am I correct in thinking that you're playing on PC
  4. If so, could you let me know what your system specifications are?


Should you have further questions regarding any of those steps in the article above, or regarding any other issue, please do not hesitate to let me know.