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Feedback, Bug Report

Title Update 8.5 live and it is also your opportunity to give feedback.

 

=> Patch Notes

 

Keep in mind - the best way to give direct feedback to massive is the Official Forums, but we also provide you with the option to give it here.

 

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Bug Report

We want to avoid the cluttering of our sub by providing a single Megathread. This way you can report the various issues in one place. This allows Massive to easily keep track of the bugs and also allows other users to confirm that they might have encountered the same issues.

 

Please note, this thread is just an alternative - the most direct way to report bugs is the Ubisoft's Official Forums.

 

=> Forums: Technical Support

 


Prerequisites to be noted before reporting a bug

  1. A bug will ideally be accompanied by a screenshot or a video. This provides credibility to your report.

  2. Steps to recreate the bugs should be submitted if possible. This helps Massive employees recreate the bug and helps them find the cause behind it.

 

Format when reporting a bug

When reporting a bug, please provide as much information as you can about your setup (XB1, PS4, Computer setup).

 

* **Type of Bug:** 

* **Description:** 

* **Video / Screenshot:** 

* **Steps to reproduce:** 

* **Expected result:** 

* **Observed result:** 

* **Reproduction rate:** 

* **System specs:** 

Copy-paste the above code and fill in your details.

 


External link →
over 4 years ago - /u/Ubi-Lucipus - Direct link

Originally posted by Judge_Nitro

Hey,

Reporting a User Interface/Visual Bug within Division 2 (Warlords of new York)

Type of Bug: User Interface/Visual

Description: Due to account rollbacks on April 7th to March 17th, characters that progressed to level 40 during the two weeks, and subsequently got rolled back to the state of March 17th (in which the character is no longer 40), causes a User Interface bug ONCE reaching level 40 on the Shade Level Watch!

Steps to reproduce:

-A character was level 40 on April 7th,
-A character was NOT level 40 on the March 17th
-Once levelling back to 40 on said character and finishing the final mission in warlords of new york and unlocking the shade level watch a UI (Visual) bug occurs
-Entering for the first time prompts the first tutorial audio but then skips and loads the watch normally showing all SHD ranks inside

Expected result:

The shade level watch in the inventory screen should show your current Shade Level Rank in a numerical format
The first selection of the shade watch should give a tutorial to the user

Observed result:

The shade level watch is BLANK, showing no rank and having an exclamation mark (Indicating the user to click), this is constant and reloading, relogging does not solve this visual bug.

Reproduction rate:

100% of the time - testing on five characters (Different accounts)

Further Info:

This is purely a visual bug, causing NO issues with adding/using shade level points/levels and no problems accessing the watch

Attached is a picture of the BUG and a picture of how it should look!

Thanks, hope this helps!

https://imgur.com/a/5obH8rE
^^Image of bug watch

https://imgur.com/a/wwn28sY
^^ Image of bug Details

https://imgur.com/a/c8JixxH
^^ Correct visual

https://imgur.com/a/2mnTjeh
^^ Correct Details

https://imgur.com/a/5obH8rE\^\^Image of bug watch

https://imgur.com/a/wwn28sY\^\^ Image of bug Details

https://imgur.com/a/c8JixxH\^\^ Correct visual

https://imgur.com/a/2mnTjeh\^\^ Correct Details

Thanks for taking the time to report this in such great detail, I have forwarded your report and the steps, as well as the images to the team 👍🏻