[2019] Locked out

Originally Posted by yesh_gov_no
Has anyone been locked out of the ultimate edition. Inadvertently bought both the standard issue and the ultimate. Have been playing fine since Tuesday. Today I'm locked out with the countdown timer for the standard edition

Hi there, did you purchase the game via the Ubi Store or Uplay? If so, please reach out to support.ubi.com and create a ticket ASAP so a rep can look into your case.