Hey there @s-skins-s, thank you for taking the time to get in touch. I understand there are a lot of issues you have mentioned here. Can you please ensure you create a separate thread regarding each problem you're regularly facing? This will help avoid any confusion, and it will help us keep a better track of any ongoing investigations. I would also recommend that you look into our Known Issues section, as some of the problems you have listed may end up there.
Regarding the Catharsis mask, we're not aware of any active issues which would cause this to go missing. Therefore if this is still missing, could you please reach out and create a case through the Ubisoft Support website? Please also attach a short clip clearly displaying you owned the mask previously, and that you now do not have it. Here, one of our specialists will be able to take a closer look into what might have caused this.
For the expertise levels, our teams are aware of several issues which may be affecting this and they're currently looking into it. Further updates will be posted over on our News and Announcements section.
All data centres are automatically chosen and will depend on where you're located. If you're still experiencing problems, I would recommend that you go through this connectivity troubleshooting article for me? The steps included in the article will ensure that your connection is optimal to our servers.
Our teams are constantly reviewing ways we can prevent cheaters from ruining the online experience. Every experience is unique and I'm afraid it's not possible for us to know about every cheater. That's why it's super important that we gather these reports from players who experience them. These reports will greatly assist our teams with their investigations. I understand why you do not like this and I want to apologise for the inconvenience caused.
If you have any further questions or you experience any other issues, please do not hesitate to reach back out.
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