Original Post — Direct link

I’m getting zero help from the Ubi reddit so I thought I’d ask here...

I’ve been an Ubisoft member for 9 years, always logged in via my console. But when I login on mobile or desktop it shows all my information, then when I go to the Ubi “drops” page and attempt to link my Twitch (even though I’m still logged in via Ubi) it wants me to enter my Ubi email and password. Thing is, I don’t have one because I’ve always logged in via the Xbox feature.

So I try my Xbox email... nothing. Try the email I think may be linked to my Ubi... nothing. Go to my account info... no email listed anywhere with no option to add one.

Try making a new account on Ubi to link my Xbox account to... no option to link Xbox, only Twitch and Facebook.

Any help would be awesome.

Thanks!

External link →
almost 4 years ago - /u/Ubi-Blush - Direct link

Hey! Your Ubisoft account is linked to your Xbox account, but they are two different accounts and they can have two different emails.
If you cannot locate your email for our Ubisoft account I would suggest getting in touch with the Support team, even if it's with a secondary account. They can usually help locate and validate the older one: https://support.ubisoft.com/