devtrackers.gg
how long does it take to get a response back from the customer support ffs?....as I opened a case a week ago and nothing happened and no one contacted me....pls if any one can help, tell me because i`m so triggered rn
Hello Nifol,
Sorry to hear about your experience. Our team is trying to reach every player back as soon as it's possible. Apologies for the delay.
I just checked your case and based on your diagnostic files provided, your GPU drivers are outdated by 6 months, I'm afraid and that's why this information has been provided by our Support. The latest version from nVidia driver has been released this month, where your drivers are from January 2020. Updating the driver is one of the troubleshooting steps, as in most cases it helps to resolve the software conflict.
In this case, can you please update your drivers and upload fresh diagnostic files to your case, so our team can investigate? Many thanks and apologies for any inconvenience caused by this. If you have any additional questions, please let us know.