Original Post — Direct link
Please help.

- Can't open any division 2 apparel chest (with video listed below)
- Can't earn any chest key after level-up 4 levels (I tried to level-up 8 levels, and confirmed that the system didn't add 2 keys ).
- There's no problem last night, but today, it's not working with error of "unable to process your request"
- I can't get any chest keys(wasting the time), thus stop playing the game. The chest event is getting closer to the end, but I can't do anything.

- I try to restart/reboot my Xbox, but still got the same problem
- My friend also playing with xbox w/o any problem. But for unknown reason, I can't get any chest key (after level-up 4 levels) and can't open any chest box with error of "unable to process your request".

error of "unable to process your request"

p.s. Sorry that my game interface is in Chinese
15 days ago - Ubi-Swaggins - Direct link
Hey folks,

Thanks for reaching out about this.

The team is aware of this issue and they are investigating it further.

Once we have more information to share, we will do so.

Links in this thread

Click here to watch, tag friends, comment on, download, or share this video
Keroro Team's Xbox Tom Clancy's The Division® 2 clips and gameplay playing Tom Clancy's The Division® 2. All your Xbox clips and screenshots on GamerDVR.com. View, manage, and share easily!