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It's getting incredibly frustrating to play this game. Not fun, not rewarding, frustrating. As if the real world events didn't already have enough of that.

Currently we're in a loop where Massive releases a new patch, there's a bunch of bugs and issues that are incredibly off-putting, and when the player base is finally starting to get used to these "features" and learning how to cope with them to some extent, new bugs come out that make you just want to uninstall the game or write a rant on reddit.

I see hundreds of crying posts on a daily basis but honestly, 90% of them is just some incessant crying about "how the game did me wrong" and then they proceed to point out the ridiculous ways they want the game "fixed" like (and I paraphrase): "being able to get all the exotics in one day." This was an actual suggestion, because exotics are too hard to get. Hold my 11th Acosta.

As a game developer myself, this is my sh*tty attempt to address the current issues and hopefully put it all in one place for when my friends ask "but what's wrong?" I can just give them a link and at the same time vent out my feelings to you guys and hopefully, Massive.

Buckle up boys, here we go! Expect a Massive wall of text. *wink*

1)

Seriously, massive. How hard?

It can't be too hard, you reset my season level to 0 when I was level 68 so, just do that while leaving my season level alone this time around, or at least wait a couple days for me to hit 100 first okay? Damn.

My trust in Massive right now is in such a all time low that when I lost my season level I was like, sigh, shrug, let's go. Not for a second I thought it would be fixed and in my mind, if it was "fixed" there was no way we would also retroactively get the XP we got from the point you reset our levels to the point you'd give them back.

Seriously, massive, if you can't get your sh*t together, run a freaking test server for the love of God or you will keep losing players until this game is a ghost town again. You're causing permanent damage to people's accounts because you can't rollback on your mistakes.

2)

Balance in all things, except this game.

See that guy? I was full. 700k Armor gone in one shot. He has a freaking shotgun. Hes a good 100+ meters away. He's purple, Massive. Seriously, do you guys test your game? I'd love to see the developers actually run the game, hell, we all do! We all requested it plenty of times! You keep telling us how we should play your game, how about you show us?

Balance was already bad before yesterday's patch but at least I could do every content solo, except Legendary. Legendary to me was that thing where as soon as I stepped in it I realized: "Oh wow, I'll never be soloing this." It's everything bad with the game right now but times 10. Which I'm fine since you openly said "It's 4 people content" as it should be but still on the "way too strong" side. You can't balance a game around your top players. You're not an eSport. If you're creating content you're absolutely certain not even 10% of your playerbase then you spent a ridiculous amount of effort and man hours that you don't have for something that less than 10% of your community will get to experience and enjoy. Like DJ Khaled said: "Congratulations, you played yourself".

Keep in mind those who experience it and don't enjoy it however which is almost everyone if you look at the feedback from this thread.

Most of the countermeasures you can usually take like shooting a guy readying a grenade so he blows himself up or shooting the drones as soon as they spawn on top of the technicians so they take explosion damage, you can't because if you're being fired at and you peek you're downed almost instantly if you're anything but a tank.

In legendary difficulty the drones are authentic jet fighters. This is all fine and dandy since it's Legendary, it's supposed to be hard. I'm not supposed to able to solo it. I accept that but I hope that at level 1000 agent these are more doable, I'm fine with some content being difficult but not when all content is incredibly difficult which leads us to:

3)

Holy crap the new party scaling. Carrying a friend through heroic so he can get decent loot because God knows he won't be able to alone (more on that later) is now an incredibly rage inducing, anxiety from knowing you can be forced to restart at any second, sh*t show. The loot is now better or at least it felt better since the patch two days ago in higher difficulties, I'll give you that! Seriously, Massive, credit where credit is due.

But we're always one difficulty behind the quality of the loot we're trying to get. That means the loot you usually get in hard is good enough for normal, and the loot you get in challenging is good enough for hard, and so on and so on. You can't do the higher difficulties because you get shredded and now it got even worse, so what did this accomplish?

An even bigger gap between players who glitched the game. Yes, Massive. You know who I'm talking about. All the less than 4 minutes Roosevelt Island clears that you should've banned. All the players that abused the Landmark Dark Zone experience glitch. All the players that abused the minigun damage glitch to solo legendary and get stacked on gear and unlock the Legendary only exotic and the apparel. But you can't do that, can you? You can't afford to lose even more players so "we" community know that we can get away with all the glitching and mechanic abusing we want to.

I personally refused to do the glitch and I can post a screenshot of my apparel just so you can see I didn't resort to cheap tactics because I think that would be robbing myself of fun, but you know players in general did and you have proof of who those were and you didn't do anything about it, yet again.

I had no problems with the balance before the patch, I actually thought the game was somewhat well balanced. Sure, some enemies were incredibly frustrating to play against, from the top of my head:

Hyena's Assault aka SMG guy - You know this guy, the guy that walks up to your cover and melts you faster than you can melt him. This guy should be a glass cannon and take a lot more damage.

Hyena medic - Nothing against having a guy in the battlefield rezing his squad, not even mad at their high armor which is logic, but their damage should be negligent. It's absolutely not.

Beep beep beep motherf*cker!

Outcast rusher - I have serious PTSD due to this guy. They should go down a lot faster in higher difficulties if you hit their weak spot which is literally a bomb, but they don't. If this was fixed you could actually use it strategically to kill your opponents but alas, while he's not spongy most of the times you can't burst him for strategical plays. I'm fine with the one shotting, not fine with him setting the floor on fire and destroying your rez hive but, still, don't think much balance is necessary.

Outcast heavy weapons aka LMG guy - Just... I don't even, Massive. He's always on the other side of the map melting me with perfect accuracy. How am I supposed to shoot the weakpoint in his back? Definitely needs a lot of tone down like having to reload on top of the cover like when he's setting up to give us an opening to put him down. That or stop making it ridiculously tanky.

True sons tank - Specifically the grenadier one. In heroic and above this guy is a nightmare for obvious reasons. There's no cover. Give him a 5s cooldown at least. The barrage of "f*ck your cover" is not okay.

I actually like fighting the Black Tusk so I have almost nothing against them. I think they're well made and well balanced. However, some warhounds are a little frustrating to fight against and I think lowering their movement speed would fix this so you have more time to locate.

During the dog spin I think your opponents should all also duck for cover or at least not rush you while you can't move or peek. Drone fighters in Legendary have their issues like I said but I accept it. The grenadier elite warhound grenade barrage setting fire to your cover is just... who had that idea? Seriously. Just add a coffee machine to that warhound and it'll do everything. That one is just anti-fun.

Rikers and Cleaners are generally pushovers. Nothing special about them that hasn't been said before.

Any grenadier - Seriously, did they all have better %'s than Drew Brees in college? Are they all monstars that stole the shooting ability from Steph Curry? Just stop. Remove the 100% accuracy, make them miss sometimes and absolutely fix the damage/hazards on the other side of walls.

While we're at it, stop with all the enemies being sharpshooters across the map with any type of weapon, I mean sheesh. They look more like Division agents than we do in terms of, hell, everything.

So this is it for non-named non-boss units, let's go to:

4)

This is honestly one of the things that actually makes me rage. Whoever had the idea of giving Bosses and higher difficulty bounties, or Rogue Agents no cooldowns and no max uses on any of their skills should be unceremoniously fired, and I don't say this lightly! I'm not the type of person that lightly wants to cost someone their job, but that guy, that developer, whoever made that decision, he can't develop.

This was made even worse and even more aggravating during the new polarity event. Let's use a certified bullet sponge such as Vivian Conley as an example. She can melt you in seconds if you peek out of cover, she can force you out of cover, but she can heal back to full if somehow you manage to not leave cover and play safe.

Fighting Vivian Conley solo in Challenging/Heroic is something that I would love to see any Massive developer do with polarity on. This stands for any bullet sponge that has a no cooldown no limited usage heal. If by any chance you don't get absolutely destroyed by her while draining her HP, voilá, time to switch your weapons or reload and switch which is just enough time for her to heal with her uninterruptible one second cast time heal. If this boss really decides to beat you, you can't win. If I had Vivian's skills, tankiness and DPS at challenging, you could send 4 men teams at me all day and I guarantee you very few would not rage quit.

Let's not even get started on the spamability of Rogue Agents or some Hunters because I'd throw up. This one is basic: cooldowns, max uses, extremely simple fix.

There is not enough firepower in the world to down some of these consistently in higher difficulties. And before you say "optimize":

\"Optimize\"

How much more does one have to optimize?! With the current difficulty, the enemies in two man squads in heroic melt me so freaking fast, I got to the point I just picked up Perfect Glass Cannon. I was using Unbreakable on 750k armor but since the last patch I have to resort to the armor that almost everyone was using already because your game is so poorly balanced in anything that isn't a 4 man squad.

I tried "diversifying", I did. I optimized. People wish they could spend as much time "optimizing" as I did, for what? Massive? There's no point on wearing an unbreakable with 700k armor. It's irrelevant. You get shot you get downed as if you had glass cannon so what do you do? Only one obvious answer. If you tank too much you'll never DPS them enough. Skills is absolutely out of question exceptionally with healing enemies, so that leaves us full blown DPS.

Everyone right now is wearing season mask plus glass cannon or perfect glass cannon, sokolov or sombra holster, solokov or sombra backpack with damage talent, Contractor's Gloves and Fox's Prayer with Baker's Dozen or M1A. Seriously, just make some named holster that allows you to roll to douse fire and voilá, you have the late game starter set! Everyone is using it not because it's "too good" before you even decide to nerf it, it's because everything else is inadequate!

How can you tell people to try different builds when everything you do says "stay at range and go full DPS"? Season started with a speedrun. PVP was already a one shot fest and still is. The new event also promotes killing enemies faster, so how can you say one thing and do exactly the other with a serious face, every time?

Don't get me wrong, I LOVE the balance of this game when you're playing as a 4 man squad. Super super fun! I've played tank. Skill damage build. Skill effect build. I love playing medic. If that's what you want us to do just come clean and say "the game is optimized for 4 players" instead of making excuses.

We're tired of excuses. It undermines your very short credibility at this point. Understand that the player's patience is wearing thin and most if not all of us only keep playing due to loyalty to the game, not you as a company and as a developer, that's something I'm very, very sad to see.

You've read this everywhere by now, Marksman Rifles are crap. The slow ROF and having to aim through a barrage of shots is not being compensated by the damage at this point. Shotguns are extremely inaccurate and again, the damage needs tweaking for the downsides. Assault Rifles are pointless since I can currently deal 500k damage with my SMG at 100m. Up their damage or make them laser beams so the headshots compensate. But knowing you, you'll probably just nerf SMG's accuracy to create even more disparity between what rules the AI has to follow and then ones we have.

5)

Hazards. https://www.reddit.com/r/thedivision

Take your pick.

6)

Exotics. I for one have an unpopular opinion. Don't get me wrong, I'm also frustrated I'm on my 11th Acosta, my 3rd Bullet King, my 6th Sweet Dreams and yet after I'm wayyyy past collecting the whole deck of cards for New York I still haven't seen Lady Death. Some of us really are unlucky. I got Eagle Bearer at my 16th run because a clan mate gave it to me!

Still, I'm fine with this! I think you could make Challenging/Heroic bounties also be able to drop it but hey, just a suggestion! Not even complaining. But when you make these hard as f*ck to get, and most of them are not worthwhile even with godrolls, but instead you get dog rolls!?

It's like you're trying to sh*t on player's efforts. It's disheartening, Massive. The obvious solution to me is not increase the exotic drop chances which would make them trivial but instead make them all come with godrolls or alternatively allow us to spend 1/2 exotic part(s) to increase one of the stats in a Exotic of choice with no cap on the amount of attributes we can raise. That means if I spend 6 exotic parts I can guarantee a godroll Bullet King for instance.

Ultimately the better solution is make the talents so good it's almost irrelevant what stats come with it but you risk creating an even more "pick this weapon" situation than we have already.

7)

Sets. Half of these are bugged so I can't even point out how crappy they are and how very little use most of these have. Aces, I guess? More when it stops being bugged. What else is good? What's the point of collecting a full set with good stats of something? They felt good pre-WoNY. Something like Hard Wired was useful and fun to use but you keep nerfing the players and buffing the PC getting us closer to The Division 1, a game you let die. This is your "one more chance", you won't get a third and there won't be a Division 3. You're screwing it.

8)

Mods. I don't have a suggestion for these. All I can say right quick is that they're incredibly annoying specially when you're switching sub-skills and this needs to be optimized a lot. The lack of scaling of the mods in the specialties is just cringe worthy, like, seriously, either make them worth having around or get rid of them and allow us to put 3 points in a new weapon class for a maximum of 4 weapons with increased damage (so everyone can pretend we use more than rifle, smg and lmg).

9)

Some of the content and what you got to go through just to get nothing or very little is honestly disheartening. Everyone that could feel disappointed at this point, was disappointed when we saw Hunter Killer was the prize for off-white chest. It could've been a cool Hunter Killer exotic weapon or mask or whatever. It could've been Regulus or The Ravenous. Regulus would make sense since you'd become the "king" of the agents and conquer all the hunters, but nope. A perfect form of an already existing item. Yay...

I also did the owls sidequest. Another disappointment that could've culminated in so much more, but as usual it's typical Massive, hella anti-climatic.

10)

"It could be something, it could be nothing.""Is that supposed to be helpful, Earl? Because it ain't."

I just love this line.

11)

The bugs. Some of these are gamebreaking. The innability to manually revive someone after they got revived with an hive. Which shouldn't come off automatically, by the way, we should have like a 3 second period to drop or not the hive so it doesn't get shredded by AoE's or developped in a pointless position.

Shots are not registering and it's not "now and then". In a 30 bullet clip it feels like 6 or 7 don't hit. Players are getting stuck everywhere. There's uncoded walls. There's walls/stairs you should be able to get cover behind of so you run there and lo and behold you're now a sitting duck.

The "map hacks" is something that I personally don't love either. An enemy two blocks away can throw you a grenade over the two buildings that will land exactly where you are even though you killed all enemies in close proximity and no enemy has a clear sight of you. There's no "target" acquiring for the AI. They just innately know where you are at all times even though they have no vision of you which makes the already annoying task of moving around even more of a chore.

EDIT: Welp, this explains how much Massive listens to the community or gives a f*ck about our concerns.

#1 Mentality

Their developers are clueless. As of 22h ago they weren't even aware of this bug. They adopted a mentality where they're not gonna test sh*t since it's new, you guys will be their beta testing team, who cares how frustrating it gets or how many hours of progress are lost to bugs, "it's new so it's fine."

It's not a one thing OR the other. I'm a developer, that sh*t doesn't fly with me. TEST your sh*t. All your content is filled with bugs that very little testing would've picked up on it. You're not an indie company. You should have someone constantly out on social media, forums and Discords (like the one where 15 members of their team are online at) and search for people reporting gamebreaking bugs.

12)

Like, seriously, ANOTHER maintenance as I'm writing this? That's 5 in the last 3 days! For realsies. Test server, homies.

External link →
over 4 years ago - /u/ChrisGansler - Direct link

Thanks for the long write up. I think you pretty much hit the nail on the head on several issues. Unfortunately you also try to make it look like we are not aware or are not trying to fix these things.

We understand the current situation is frustrating and that it's our fault. We are frustrated with it too. And you can believe me when I say we are also frustarted that we are in a time right now where everything slows down due to the circumstances we are facing. I'll try to tackle your list.

1) Seriously, massive. How hard?

It's not easy, which is why it's not done yet. Your suggestions also requires an UI update, localization and therefore a client patch. This needs to be validated by third parties and so on. That being said, the Control Point reset on Global Difficulty change will be part of the next update which will come in early April (exact date TBD due to the current circumstances).

2) Balance in all things, except this game.

We are having another pass on specific NPCs like the grenadiers in the early April update. We are experiencing these situations as well, including Fire and Poison being overly punishing.

3) Holy crap the new party scaling.

Definitely something we can work on. We had a first balancing pass on NPC health, armor and damage for Challenging and up. From the first look at player comments it's been a bit of a mixed bag so we are writing all that up for the dev team. Additionally we will have more balance changes coming in early April, details to follow either today or on Monday.

4) This is honestly one of the things that actually makes me rage.

We are looking at these on a case by case basis. You pointed out some enemies which is great because details like that will help us identify more pain points in the community. We do have some changes coming in early April for some bosses, including some fixes where they have more armor than they need, their abilities doing more damage and other things. Details to follow.

4.5?) \"Optimize\" How much more does one have to optimize?!

The intentions were to have fully optimized builds to tackle several of the higher difficulties and we still believe that these difficulties should require really good builds. But the feedback doesn't fall on deaf ears as we just did a balance pass on difficulty and nerfed NPC lethality across the board. That means for 2 player groups it shouldn't be more lethal than before. If you experience that please provide us with some videos, clips, descriptions.

5) Hazards. https://www.reddit.com/r/thedivision

First balance pass on this is in early April. Definitely feel your pain on that one.

6) Exotics.

We have an update on the Exotic upgrade feature coming soon. I don't have all the details right now so I don't want to over promise anything. Additionally we have some balance changes planned for under performing Exotics. The buffs will be part in either the early April or late April update. The Exotic upgrade feature is also planned for the late April update.

7) Sets.

This and the Mods feedback is the only one that's a bit low on details and obviously for the sets the issue is that there are still bugs with them. We have more fixes going out in early April and then can have a better look at how sets are performing. We definitely see Tue Patriot being quite popular and now that Hard Wired is semi-fixed we are also seeing in increase in usage there. Overall the goal was that you don't have to use Gear Sets if you want to build something else.

8) Mods

There's definitely room for improvement for the inventory. The power of Mods is something we have also brought up with the team. It currently doesn't have a high priority for now and Mods for now don't have any balance changes lined up in April.

9) Some of the content and [...]

Here's where I'd love to see more specific feedback, especially on how your expectations work (and I'm not talking to OP specifically). The Hunters in Washington had a similar reward and from the community solving these puzzles I heard a lot of good things about the encounters, because finding them and solving them is their fun. The reward itself is good but can also afterwards repeatedly found on Cassie. In regards of what is climatic or anti-climatic I can only take the feedback on board and forward it as it's subjective but that doesn't make it bad.

11) The bugs. Some of these are gamebreaking.

Yes, they are. And it's a terrible experience for players. There's no way around this and nobody is trying to say it's not. What we do need is a little more patience than we normally would expect. The circumstances of us working from home have slowed down a lot of the things we usually do. And that doesn't mean we are ok with the expansion releasing in this state. We obviously made mistakes and while we are trying to fix these things now it's a slow process.

While we see the comments about how a PTS would have solved all of these issues we can only partially agree. PTS are useful, no doubt. But in the end the population on the PTS is nowhere near the population of the live game and therefore bugs will always be found much quicker when the game is live. That doesn't mean we don't own up on the amount of bugs and issues we have. It's not good and nobody is trying to say everything is fine.

1 Mentality Their developers are clueless. As of 22h ago they weren't even aware of this bug.

This exemplifies very well why Twitter is generally not a great place to discuss things. You can easily miss out and then be under the assumption we are not aware, when in fact we are aware. This is also a great way to remind everybody that it's really important that you give us as much details as possible. While the group you are playing with might call it the "Hive" bug, we have reports of the manual reviving not working and therefore call it "Players can't revive other agents bug". If you then just send us messages saying "you didn't fix the Hive bug" we go looking at very different things than what you are reporting.

The bug that you cannot revive other agents sometimes is going out in early April as well.

12) Like, seriously, ANOTHER maintenance as I'm writing this?

This honestly irks me a bit. On one side you have this great feedback post that explains what you feel needs fixing but then when we do maintenances to fix things it's an issue. We don't want to do 3-4 maintenances a week but if it's necessary we will do so.

Lastly, I want to say thank you to all of you who have commented in here. I understand the frustration, anger, confusion and all other emotions that are caused by the game and our current circumstances. We also care and we don't have a great time now either. I don't say that to gain pitty but to emphasize that we are all humans in the team, we make mistakes, we are angry when things don't work out, we are unhappy when people continue to find ways to exploit the game. The team here is trying the best given the circumstances that we currently are in. Everything takes longer than usual and it is not easy for us to figure out new processes and ways to do things we are used to just working. But we are doing the work, every day we come in and try to make things better.

One more thing: Please stay safe out there.