[2020] Xbox: Anyone have game crashes when messaging someone?

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This is a recent thing, but I'm not sure if it was this patch or the previous week. But basically, 100% of the time, if I message someone on Xbox or they message me, the game will immediately freeze. I've also tried using the Xbox mobile app on my phone and the same issue occurs. Has anyone else experienced this issue?

This doesn't seem to be an issue overall with any time I get an Xbox notification. I am able to join into a Xbox party without a problem or see any type of pop up notification (like when added as a friend) with no problem. It is specific to messaging.

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over 4 years ago - /u/Ubi-Lucipus - Direct link

Would you be able to forward a video of it happening?
Is it only The Division that the Xbox freeze and crashes when using the messaging functions?

over 4 years ago - /u/Ubi-Lucipus - Direct link

Originally posted by jemesnyc

Sorry, but as I mentioned in another comment in this post I uninstalled/reinstalled the game (and all add-ons) and that thankfully fixed the problem.

The game freezing would mean that sound/video would freeze completely (no sound stutter) and it would happen instantly when sending a message via my Xbox phone app or through the console. Doing it through my phone was interesting to see since I'm not interacting with the console menus and it locks up immediately.

When frozen, I can still access the Xbox tray menu as usual in order to force-quit the game, etc.

I'm not playing any other games at the moment, so I'm not sure if this is was Division-specific.

I'm running an Xbox One X that is one of the early ones.

Thank you for your update, I will let them know.
If it does happen again, please feel free to send me a video :)

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