[2020] Unable to play the game

Original Post — Direct link

So, I basically got rid of my old email and at the time I wasn't playing siege, therefore I didn't think to change my email before hand. So, I decided to play this morning, it went well, no issues. I then left my computer leaving the Ubisoft Connect application open on my desktop. I then got back in the afternoon & wanted to play but it logged me out due to inactivity. So, I tried signing into via my old email, but it asked to check my emails but I don't have that email anymore. I created a new account & tried to run siege but it couldn't confirm that I had ownership of the game and wouldn't let me play.

Please reply if you have any theories to fix this so I can play siege again. I also had a bit of progress on the game so if there is a way to connect my siege to my Ubisoft account keeping my progress I already had, that would be amazing.

over 4 years ago - Gomez - Direct link

Hello,

Firstly I would like to invite you avoid any kind of consideration about the Devs. On the other hand and related to your issue, please, check if your antivirus or firewall are blocking a proper launching of the game. Check also if you have any kind of real time scanner in your antivirus and disable it and try.

Thanks in advance.

Regards

over 3 years ago - Ubi-Thrupney - Direct link

Great to hear you're getting back into Siege, @expiorxr Sorry you've had trouble getting your account going, though.

Your copy of Siege will only run with the account you'd first activated it on. So, to fix this, you'll need to get access to that account. Our support agents can help you with that, at any of the three links below - please send them a message, including your Ubisoft Connect account name or email address if you remember them, and they'll be able to help you get its email address changed to a new one that you can access.

https://ubi.li/support
https://ubi.li/twitter
https://ubi.li/facebook

Let me know if you have any trouble getting in touch with our support agents, or if you've any other thoughts or questions

over 3 years ago - Ubi-Thrupney - Direct link

Great to hear you're getting back into Siege, @expiorxr Sorry you've had trouble getting your account going, though.

Your copy of Siege will only run with the account you'd first activated it on. So, to fix this, you'll need to get access to that account. Our support agents can help you with that, at any of the three links below - please send them a message, including your Ubisoft Connect account name or email address if you remember them, and they'll be able to help you get its email address changed to a new one that you can access.

https://ubi.li/support
https://ubi.li/twitter
https://ubi.li/facebook

Let me know if you have any trouble getting in touch with our support agents, or if you've any other thoughts or questions

over 3 years ago - Ubi-Thrupney - Direct link

Great to hear you're getting back into Siege, @expiorxr Sorry you've had trouble getting your account going, though.

Your copy of Siege will only run with the account you'd first activated it on. So, to fix this, you'll need to get access to that account. Our support agents can help you with that, at any of the three links below - please send them a message, including your Ubisoft Connect account name or email address if you remember them, and they'll be able to help you get its email address changed to a new one that you can access.

https://ubi.li/support
https://ubi.li/twitter
https://ubi.li/facebook

Let me know if you have any trouble getting in touch with our support agents, or if you've any other thoughts or questions

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