Ubi-Thrupney

Ubi-Thrupney


Yesterday

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    Ubi-Thrupney on Support Forums - Thread - Direct
Hi there, YnkYsff - welcome to the forums, and thanks for reaching out. Sorry to hear you're getting an error.

Can you tell me what sort of error? oes this happen when you are playing the game, or when you start it up? And is any error message given?

Just in case it helps, please be sure to check our troubleshooting guide, as the steps it provides tend to fix most issues. If not, though, please answer my questions above, and I'll be able to help further ... Read more

25 Oct

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey, @misc1985 - that's fantastic news, thanks for updating us! I'll let the team know that the issue is resolved for you 🙂

I hope you're having fun in Paris 😎

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for sharing that case number with me, @chaper44 - that was most helpful!

I can see that our teams had been tracking this issue, but it had looked like the problem was resolved, so it's most unfortunate you've not been able to collect the key.

Can you be sure to double-check that you've got the console and all software fully updated, and that you give the console a power-cycle? You'll find some instructions on how to perform these steps in our ...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for reaching out about the Home Sweet Home trophy, @mobe25 - I'm sorry to hear it hasn't been unlocking.

Can you tell me if you'd already unlocked the trophy on another console, perhaps a PS4? If that is indeed the case, please try completing any main quest or side quest to prompt the PS5 to retroactively unlock the trophy.

If you've only ever played on PS5, I'd certainly like to investigate further. Can you please try completing a main or side quest anyway, just to be sure, and if it still doesn't unlock, please send me some screenshots. In this case, I'd l...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for reaching out about this, @stelios907 - I'm sorry to hear you've not been able to kill The Crozier, having already completed the Jorvik arc.

Our team is currently looking into this issue. Can you check for me that you've got your latest affected save uploaded to the cloud? Here's our guide showing how to...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @Draeoth , thanks for your posts! It's good to hear that your vendors have restocked! This happens every two hours, or after a level-up.

I'm sorry to hear you're still having an issue with receiving runes when travelling, however. This is an issue our team is currently aware of, and are investigating. My apologies for the inconvenience in the meantime!

Let me know if you run into any further issues, and have fun with the river raids 😎

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for your post about this, @SpirantCrayon22 , and @azullFR too for your further insights.

Indeed, we're tracking an issue with Major Aegis Runes and their av...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for reaching out about this, @p4n4v454 - I understand that after pushing the shelves out of the way, you should indeed be able to climb out that window, so that's most unusual that it is blocked!

Have you double-checked that you have the right quest? This is an objective of the Royal Fox Hunt quest, so please check if you've got this quest step yet.

If you are sure that you do, can you check our ...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for your post about this, @mcook917 - great to hear you're hyped to play the new Discovery Tour, but really unfortunate that you've not been able to engage the first person view.

This is mapped to the RB button on an Xbox gamepad. However, I'm sure you've already noticed that and tried basically all the buttons 🙂 Our team is currently looking into this issue - can you help us with that by answering the points below for me?

  • Can you make sure your latest save file for the Discovery Tour is uploaded to the cloud? ...
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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for coming back to us with this comprehensive explanation of what's been happening, @guest-3axbmjqk , as well as a video - that's most helpful!

Just in case our game team asks us to request this, can you make sure your latest save that exhibits this issue is uploaded to the cloud? Here's our support article...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @gersontf , thanks for letting us know you've been having the same experience. I can see our teams are currently looking into this.

We've been having trouble replicating this issue internally. ...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for getting this further video across to us, @prophe - I've gone ahead and fully reported all this to our teams now, so we'll get this looked into internally.

I hope you've otherwise been enjoying Valhalla! Let me know if you run into any further issues.

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for reporting this to us, @zzcool500 - I really appreciate you coming back to us.

The testing we've done on our end had confirmed that Valhalla was working just fine with Windows 11, so it's really unusual you've ran into this issue. In this case, I'd like to request that you reach out to our support teams with some system files, as these will allow us to capture some information about why the game isn't launching, and investigate further.

Please see ...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for your post about this, @richard_rk900 - I'm sorry to hear you've not been able to progress this quest.

We'd pushed a fix out for this back in January, and as far as I can see, we've not had any new reports since, so it's most disappointing to hear you're having this issue. Can you take a quick look at our troubleshooting guide, and in particular make sure to do the verifying game files step from it? Then give the quest another go.

If it still doesn't work, please let me know. In that case, it'd be great to have a video showing the issue, or at least some screenshots - ideally, these should show your quest log's current objective, and where you are when you can't progress the quest.

Thanks again for reaching out - I'll be...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @fireangel303 , welcome to the forums, and thanks for reaching out.

On these forums, we're only able to provide assistance in English. If you translate your message for us, we'll be happy to help.

Alternatively, we offer support in German on the German forums: https://discussions.ubisoft.com/category/549/spieler-support?lang=de

Or on our German support website: ...

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    Ubi-Thrupney on Support Forums - Thread - Direct

I really appreciate your post about these two issues with blacksmith menu scrolling and the Avenge quests, @sgt_mitnick - thanks for reaching out.

Our team were tracking an issue with the scrolling randomly resetting, but we've as yet been unable to replicate the issue on our end. Would you be able to answer a few questions for me?

  • What control scheme are you using?
  • If a gamepad, which gamepad?
  • Have you made any changes to the default control setups?
  • How often does this happen? Is it every time you use the blacksmith?
  • ...
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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks very much for coming back to us with this clarification, and these screenshots, @tolkyyn - I've gone ahead and reported this issue with not being able to select the Elderman chestpiece as cosmetics to our team to investigate further internally. Sorry about that!

For the Imperial set, the news announcement is referring to the Carolingian set. We've not directly named it in the news announcement, but rather we've teased its theming. Apologies for the confusion - I'll report that we've had a player ask about it, as that's valuable feedback for us.

Let me know i...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for reaching out, @desdichato , and welcome to the forums!

Azull's advice is spot on - please resize the screenshot, or put it on another image sharing platform and put a link to it into your post. However, if Azull's advice on resetting the raids solves the issue, that's great!

Big thanks to ...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Hey @truckwreck63 , thanks for reaching out about this. I'm sorry to hear you've encountered issues with flying and getting stuck behind objects - I'd really like to help with that.

Just to let you know, I've moved your post to a fresh thread, since it's a different issue to the thread you'd posted in. We like to separate threads and have one issue per thread, so the relevant information is easier to find. Sorry for any confusion caused!

Can you tell me more about what happens when your character flies? What activity or movements are you performing at the tim...

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    Ubi-Thrupney on Support Forums - Thread - Direct

Thanks for reaching out about this, @black1cedragon - we really appreciate it!

I'm sorry to hear you've encountered this issue of new Avenge quests even when not near a player's corpse. This is something our team is aware of, and a fix is planned. We'll be getting that fix out to players as soon as we can, and my sincerest apologies for the inconvenience in the meantime.

Just for future reference, please try to be descriptive with thread titles - makes it easier for other players to find your posts when they are having the same issue! Thanks for your unders...

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