Ubi-Thrupney

Heya @squeekandbubble

While I haven't found one myself yet, I understand that this is a cosmetic backpack. We have a news article describing how this works ...

Thanks very much for clearing that up for @Tekk351 , @Noxious81 - we appreciate it ...

@zeshil Hey there friend, welcome to our forums! I understand you've also observed this issue of the Ravenous' rate of fire being lower on PS5 than on PS4 - sorry about this!

I can confirm that our team is aware of the issue and is investigating. We've got no further updates to share at this time, but as soon as we have more information, we'll share it here on the forums.

My sincerest apologies for the inconvenience in the meantime.

Indeed @etsaab , these are separate issues - I believe @Imagine_Brata and ...

Hey @Nat_Scott , welcome to the forums! Thanks for letting me know your experiences with the Manning National Zoo stronghold. I understand you've had an issue with jumping to the next map, and I'd like to help with this.

When you don't jump to the next map when taking the train, what happens instead? Does the action not happen? Is any error message shown?

You've mentioned as well that this is an example - are there other examples of things going wrong? If so, it'd be great if you could list any other errors you've seen, as this may help us to investigate.

Please also make sure you've followed the steps in our ...

Hey @hanc89

Here on this forum, we can only help in English. This is because we prefer to avoid automatic translation tools if we can, since they can lead to misunderstandings. Instead, we feel it is best for players to speak to our support agents (and other players) who speak their preferred language.

For support with The Division 2 in Chinese, please follow this link: ...

@EmeraldArrow14 Hey there, thanks very much for reaching out with this crashing report when using the Targeted Loot mode of the map. I'm sorry to hear about this But I'm very confident that we can help you sort this out.

I've had a look around internally, and I don't see any similar reports of crashing when using this feature. With that in mind, we can probably solve it with some local troubleshooting. Can you start with the ...

Hey there @Delimanic7203 . Thanks for sending across your concerns about this.

The reason we ask for as specific information as possible is that the first step in fixing an issue is to reproduce it on our end - we need to observe an issue happening in order to investigate it. It's usually the case that having lots of reports of an issue helps us to reproduce issues by seeing what the similarities are between reports, but even when we only have one, we'll still do our best to investigate.

I understand that, since you hadn't used the items often, you won't be ...

Hey there @JayeAntee , welcome to our forums! Thanks so much for sending across this report that you've been unable to open these ammo boxes and other specific caches. That sounds most frustrating, and I'd really like to help you get this resolved.

While we've had a few different reports over the past few years of similar issues with specific caches, our team has noted that these issues appeared to be fixed, so it's disappointing to hear that you've had this issue. Since we've had no other recent reports, I'm confident we'll be able to solve this with some local troubles...

@svaage70 Heya there! I really appreciate you sending across your feedback about some of The Division 2's content not being able to be played solo, and about not being able to reset your save. We'll be sure to keep these points in mind for future developments in the series, and in our other games.

Hi @shene525 , welcome to our forums. I understand you've had a frustrating time of crashing with The Division 2, and I see that you've posted over in our crashing megathread as well. I really appreciate you sending across your crashing reports, as well as your thoughts about this crashing issue.

I understand you've already heard us say this, but I'll say it again nonetheless - our team is doing everything they can to investigate crashing issues. Please understand that game development is compartmentalised, so the teams and resources are very different to the teams and re...

Hey there @MalleVision72 , thanks for coming back to us about this.

I understand you've tried reinstalling the game, which is great! Thanks for letting us know. Please note, when saying 'every step possible,' we don't know which steps that is, so we might give the same troubleshooting steps again.

Please make sure you've followed the step of ...

Hey there @shabbarulez , thanks for sending across your experiences with our support team. I'm sorry to hear you've had a slow response from the team. I'm very confident our team is doing everything they can to get back to you as soon as possible.

From here on the forum, we'd be likely to be giving the same troubleshooting as has already been shared to you by our support team on the help website, so my recommendation is to continue with your support ticket. My apologies once more for the slow response.

If you've got any other thoughts or questions, please let me know.

Hey there @GoToValhalla , welcome to the Discussions forums. I appreciate you sending across this report.

I've had a look around internally, and I have not been able to find any other reports of persistent low level drops. If this continues to happen, it'd be really useful to have some screenshots of the levels of gear you are receiving, alongside a description of where you found this item. With this information, we'll be able to investigate further.

Please let me know if I can clarify this request at all, or if you've any other questions ...

Hey there @grotolaz8089 ! Welcome to our forums I understand you've not been granted exotic components when deconstructing this exotic weapon from the Anderson Manhunt missions, which I believe is the Dr Home weapon. Sorry about this!

I can see our teams are continuing to investigate this internally, as we've had similar reports. My apologies that we don't have a...

Hey @AlpineBrisket ! Thanks for sending this video across. I understand you'd had this issue during a Countdown session, and I appreciate you reporting it.

I've not quite got around to Countdown myself yet, so I'm not super familiar with what we're seeing in the video. I'm still nonetheless keen to make sure your report gets passed on internally for us to have a look at. Can you give me a brief rundown of what behaviour is happening in the video, and what should have been happening instead?

Thanks for your help! Let me know if I can clarify what I'm after

Heya @xxSWAT29xx - I can confirm this issue is currently ongoing, and our team are looking into it. My apologies for the inconvenience in the meantime. As soon as there's an update for the deconstruct option not functioning, you should see this announced over in News & Announce...

Heya @goTTxpress , thanks for sending across your further thoughts on this. I've been sure to note your feedback about not having received a cache internally, so we can keep this in mind going forwards. I wanted to reiterate again that the team are sure the caches have been sent out to everybody eligible, and I'm sorry that you were not eligible on this occasion.

I hope you've otherwise been having a good time with The Division 2. Please let me know if you've any other thoughts or questions.

Heya @braxis2010 , thanks so much for the kind words Fortunately, us over here in Player Support (both here on the forums and over on the help and support website) are not actively involved in running the game itself, so all of our resources are put towards helping players with tech and account issues. Sorry for the slow response to your support ticket - we're working to ge...

Hey everyone, thanks for these reports. I understand you don't have your caches yet - sorry about that! It's a big move, and our team are sending them all out to everyone as quickly as possible, so you should have it shortly.

In the meantime, please make sure you've got a slot free in your cache inventory

Let me know if there's any further thoughts about this.