Ubi-Thrupney

Ubi-Thrupney


Yesterday

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    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks for your post about this, BaggyDinosaur94, and welcome to the forums. Sorry to read you're having trouble getting the game running - I'll be happy to help, though!

This isn't an error code I recognise from our lists. Would you be able to send me across a screenshot or picture of the error? This article from Microsoft shows how to take screenshots, but just pointing your phone at your screen and taking a picture would be fine too, so long as the error message is clear

Please also have a look at our ... Read more
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    Ubi-Thrupney on Support Forums - Thread - Direct
Hey there OneMezri, thanks for your post about this I'll be happy to share some guidance on how you might be able to solve this.

If the login box is coming up for you, that does suggest Ubisoft Connect is installed, so it could be that you've installed Ubisoft Connect with a previous Ubisoft game, to a different location than the default. As such, I'd recommend reinstalling Ubisoft Connect.

To do this, first uninstall Ubisoft Connect (Microsoft have a support article showing how to uninstall programs ... Read more

27 Jul

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    Ubi-Thrupney on Support Forums - Thread - Direct
Hey fissilecore, thanks for your post about this! I really appreciate it, as I'd like to get this looked into.

For the first issue, can you tell me what the expected reward would be for the fossil? I don't have the game to hand myself at present, and I want to make sure I'm reporting the correct information onwards for us to investigate.

For the second, please make sure you've had a look at our troubleshooting guide, and made sure to follow the verifying your game files steps, and updating your graphics drivers and OS. This makes sure that all your files are up to date and definitely not corrupted, so we know that isn't causing this graphics glitch. Let me know if this doubling issue persists with this icon thereafter. Thanks!

Let me know if I can clarify e... Read more
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    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks for getting this video to us, Sir Harry - that explains the situation very well indeed. And thanks banan1996.1996 for your input here too!

I'm not really in a position to say if this is intended or desirable, so I've just gone ahead and passed this information on to our team to look into. Thanks again for this report!
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    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks for confirming that you'd tried that step, Goldwing385 - we appreciate the update

Can you make sure to run through our troubleshooting guide previously suggested by Ubi-WheelyDuck? In particular, make sure you are doing the 'verify game files' step, as this should solve any file and language issues.

If that still doesn't work, we'll be able to troubleshoot further with the help of some system files - a DxDiag.txt and an ... Read more
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    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks very much for that explanation, banan1996.1996 - that was most helpful!

@Artafern - does the above explanation clear up this situation for you? Let me know if not, as we'll be happy to assist further if need be

26 Jul

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    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks very much for your post about this, danielstorgaard - that sounds most frustrating!

As you'd mentioned this worked fine in other games, but doesn't in this game, we can reasonably surmise that this is an issue with just your current game, correct? You'd mentioned that you'd used these mods in the other game too, which is a great thing to mention for troubleshooting, but we still have no way to know how mods will interact with the game, so we're unable to offer official support.

If you find this issue occurs with the vanilla, unmodded game, please do let us know!

In the meantime, perhaps another member of the community here on the forums can suggest a solution.
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    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks for getting these screenshots across to us, Artafern - that's most helpful!

Can you explain further what happens after restarting the game? What seems to happen to make it that you need to replant these trees? Am I right in thinking there were previously trees where you've drawn arrows on these screenshots, but after a reload these trees have either moved or disappeared?

I'd appreciate any further clarification you can give, to help me best see how to get this resolved
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    Ubi-Thrupney on Support Forums - Thread - Direct
Hey FusionPhysx, Narxes081206, and C0lbyte - thanks for your posts about this!

Our team are aware of the issue and are looking into this. In the meantime, FusionPhysx and Narxes081206, I'm sure you have already but just to be sure, have you ran through our troubleshooting guide, being sure to verify your game files, update your drivers and OS, make sure you don't have any unnecessary background programs running, and reinstall supporting software such as DirectX?

As said though, we're looking into it, so we'll post again in this thread if there's specific troubleshooting we'd like you to perform to help with our investigation. Thanks again for your updates!
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    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks for this, Sir Harry - that's a very good question! Can you answer the questions below for me, to help me look into this?

• How long does this process seem to take on each reload?
• Does this happen only when you load a saved game, or are there other reloading situations when this can be observed?

I've mentioned in the other threads, but just to mention here too, please be sure to do the verifying game files step from our troubleshooting guide - just to make sure everything is updated and the files are as they should be. Please let me know if this behaviour persists thereafter.

Thanks for your help!
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    Ubi-Thrupney on Support Forums - Thread - Direct
Hi there Misiek_1991 and SirHarryPierce - thanks for your posts!

@SirHarryPierce - I see what you mean about the bars being missing. I'm not sure if this is perhaps a stylistic choice, but it sure makes them difficult to see! Before I pass this on to the teams, could you make sure to run through our troubleshooting guide? In particular, make sure you've verified the game files, and that your graphics drivers and OS are updated. This makes sure the issue isn't somehow local to your machine. If it still happens once you've done that, please let me know!

@Misiek_1991 - Thanks for your feedback about this! I understand wrapping the numbers where the comma separator would usually be seems reasonable, and I've noted this. Remember that we do also have a specif... Read more
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    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks for being so comprehensive with your clarification on this, SirHarryPierce - that's most helpful!

So, the statistics on the Ubisoft Connect launcher shows 82 as your highest company level, despite your save data clearly showing your highest is 87, and the highest population is based on a metric that isn't very clearly defined in the game - does that all sound correct?

For getting the company level updated, can you check our connectivity guide? Please do the resetting network hardware, going wired if possible, and checking for software conflicts steps. This makes sure that the game is able to communicate with the Ubisoft Connect servers and update the statistics. After performing those steps, does the company level correctly update?
... Read more
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    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks for sharing this case number with us, poisoned-mind - getting in touch via our Help website was the ideal step to take, as it allows us to more effectively investigate the issue. I'm sure our support teams will be in touch with you shortly to progress the support case

Get back in touch with us here on the forums if you run into any other issues at all!

25 Jul

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    Ubi-Thrupney on Support Forums - Thread - Direct
Hi Tedha_Ant and M00tarde, thanks very much for these two reports - I have passed them on.

We are continuing to investigate this, and we unfortunately have nothing to report quite yet, but we're looking to get it resolved as soon as possible. Sorry for the inconvenience in the meantime.

22 Jul

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    Ubi-Thrupney on Support Forums - Thread - Direct
Hey NotSoHotNoob, thanks very much for trying Ubi-Milky's suggested fixes, and reporting back - that's very helpful!

Can you try the fixes from our troubleshooting guide? In particular from that guide, please make sure you've updated your operating system, you've verified the game files, and you don't have any unnecessary background programs interfering with the game.

I notice one of the comments on the Reddit thread you'd linked suggests turning off AMD's sharpening tech. That seems a very wise troubleshooting step to me. Have you given that a go? Here's AMD's guide on how to turn it off.

Does either of those ... Read more

20 Jul

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    Ubi-Thrupney on Support Forums - Thread - Direct
Thanks for your posts about this, TDBONE1 and TheWaIterWhite.

Can you both tell me which mobile internet provider you are with, and which country you are in? This will help us narrow down what the issue is.

@TDBONE1 - so sorry for not getting back to you sooner!

@TheWaIterWhite - welcome to the forums! We don't block mobile hotspot connections. Rather, we've just not been able to find a common element to players having this issue, and as such it has been difficult to fix. If you can answer the question above for me, though, that'd be a big help!
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    Ubi-Thrupney on Support Forums - Thread - Direct
Hey Saul10991, welcome to the forums

Sorry to hear you are getting this error - that sounds very frustrating, and we'd love to help. Can you answer the questions below for me?

• Which platform are you playing on? If PC, is it Steam, Epic, or Ubisoft Connect? Or perhaps a console?
• Are you seeing an 'Installation in progress' message? If so, please leave the game running for a while, and the installation will eventually complete. This can take a couple of hours, depending on your internet connection. Does that solve the issue?

With answers to these two questions, I'll be able to see how best to advise you. Looking forward to your response
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    Ubi-Thrupney on Support Forums - Thread - Direct
Hey UwUrixu, welcome to the forums - we'll be happy to help with that!

This is something which happens when you've got the games activated on a different Ubisoft Connect account than the one you're logging into. As such, it's likely these Steam copies were already activated on another account. Do you have any other Ubisoft Connect accounts you can try logging into?

If you can't find the correct account, or if you're sure you didn't have one, please get in touch with us through one of our direct channels (since we'd need to look more closely at your account, which we can't do here on the public forums). Any of the contact methods below are fine

... Read more
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    Ubi-Thrupney on Support Forums - Thread - Direct
Hey MaxOnZen, thanks for posting about this, and welcome to the forums!

I understand it's asking for an activation key when you try to launch - that sounds most frustratihg! Can you confirm for me which launcher you are trying to launch the game with? Is it directly through the Ubisoft Connect launcher, through Steam, or through Epic?

Remember that you need to launch the game through the launcher you'd purchased it for. So, for example, if you'd purchased it through the Ubisoft Store, you'd need to launch the game via Ubisoft Connect.

The reason I ask is that, usually, an activation key is asked for if you're trying to run the game through a different launcher.

If you're sure that you are launching through the correct launcher, come back and let us know - we'll have further troubleshooting steps in that case ... Read more

15 Jul

Comment
    Ubi-Thrupney on Support Forums - Thread - Direct
Hey nongenuine, thanks for letting us know the problem has resurfaced - that sounds most frustrating

Do you happen to use Windows IME? Our game teams have noticed that at least Hirigana mode of Japanese IME can cause the game to minimise. However, this has been fixed for quite some time.

Beyond this, it'd be best to look at this via a support ticket on our support website. This is because system file reports might be needed to diagnose the issue, and we can't transfer and inspect these via our forums. In particular, we'll need a DxDiag.txt and an ... Read more



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