Since updating to the latest version of the app, when watching streams, the app freezes, if im typing the keyboard disappears & then it crashes. I’m not sure what is causing this to happen, maybe the latest update broke something?
I’m on an iPhone 13 running iOS 15.5
External link →Hi, Twitch staff here. Could you confirm if you are in the 15.9 version of the app? That's the latest, released yesterday.
Are you multitasking when this happen? For example, does it crash when switching into a different app or are you interacting with it?
Do you happen to have a video of the crash?
Thanks!
Hi, Twitch staff here. Could you confirm if you are in the 15.9 version of the app? That's the latest, released yesterday.
Are you multitasking when this happen? For example, does it crash when switching into a different app or are you interacting with it?
Do you happen to have a video of the crash?
Thanks!
We've been able to reproduce the issue now and are working on a fix.
We've been able to reproduce the issue now and are working on a fix.
We have mitigated impact and will soon be rolling out a new version that should fully address the issue.
Still broken on my end I’m on 16.2 with a iPhone 12 Pro Max
Does this happen when following the steps described by the OP or is the app crashing under different conditions?
Still happening on my end daily. Very infuriating. Trying to just navigate the app and it freezes while steam is still playing. Complete frustration. Such a major inconvenience especially when I am PAYING for subscriptions yet it always continues to freeze.
Could you provide some additional info? What OS and App version are you running? Does it happen when you multitask outside of the app or when you are browsing different channels? Does it happen if you stay in the same channel?
This is happening to me as well. Some streams completely freeze as soon as I try to type in chat or use emotes. Not all however, and not the same streams every time. I am not multitasking at the time. I have tried killing the app, restarting my phone, deleting and reinstalling the app. I just did the most recent update today and was hoping that would fix the issue. It did not. In fact, it was only happening for 1 streamer before, and now it's multiple. I have an iPhone 14 running on IOS 17.0.3
Thanks a lot for the info. Could you confirm which app version you're on so I can pass that data to the engineering team?
I wasn't able to find the version number, but it was just released. I got the notification today for the update. So whatever is the most recent. This has been happening since the previous update at least
Thanks! That's good enough.
I wasn't able to find the version number, but it was just released. I got the notification today for the update. So whatever is the most recent. This has been happening since the previous update at least
The team believes we have identified the root cause. We hope to have a fix out next week.
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