EA_Jason

EA_Jason



26 Nov

Comment
    EA_Jason on Forums - Thread - Direct

Hi @Munkkay,

 

We hope everyone plays by the rules, but if they don’t, we have a few ways you can report problem players or inappropriate content.

 

https://help.ea.com/en/help/faq/report-players-for-cheating-ab...

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20 Mar

Comment
    EA_Jason on Forums - Thread - Direct

Hi @Nik3nzo,

 

I'm not sure which game that you're talking about, so it's a bit difficult to gather any feedback or to provide support.

 

If you could let me know for which game this is, then I'll be sure to move your topic to the right forums. 

Jason.png

01 Aug

Comment
    EA_Jason on Support Forums - Thread - Direct

You sure that there was nothing in Charms @AlexFC7881?

Jason.png
Comment
    EA_Jason on Support Forums - Thread - Direct

What @DYSPROssium said is correct.

 

I checked your video and I noticed that you didn't check your Charms, anything new in there @AlexFC7881?

Jason.png ... Read more

31 May

Comment
    EA_Jason on Forums - Thread - Direct

You can fill in all the details on a Sunday, that's no problem @chgid2005294 Standard smile

 

Once the information has been sent, then you'l receive a reply from our ToS team when they were able to review your dispute. When you'll receive a reply depends on when they'll be able to get to your dispute, all I can ask is for your patience.

Comment
    EA_Jason on Forums - Thread - Direct

Hi @chgid2005294,

 

If you feel that we've made a mistake, then feel free to reach out to our ToS team via the last link that they provided in the mail.

 

https://help.ea.com/uk/help/account/information-about-banned-or-suspended-accounts/


30 Oct

Comment
    EA_Jason on Forums - Thread - Direct
@Giz1_Liz1 This is the correct page about how to contact us about sanctions on the account:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

23 Sep

Comment
    EA_Jason on Forums - Thread - Direct
@redrainfc10 What message do you get to see when trying to create a case?

06 Aug

Comment
    EA_Jason on Forums - Thread - Direct

Hello @Kng2309,

 

You'll have to get in contact with an EA Help Advisor to get this sorted for you Standard smile

 

You can contact them by creating a case using this web-form:

 

...

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05 Jun


04 Jun

Comment
    EA_Jason on Forums - Thread - Direct

Hi @iiibaido,

 

We had a look with our ToS team and you're good to go, please try again and let me know if you run into any issues Standard smile

Comment
    EA_Jason on Forums - Thread - Direct

Hi @IIIBaido,

 

We had a look with our ToS team and you're good to go, please try again and let me know if you run into any issues Standard smile


18 Feb

Comment
    EA_Jason on Support Forums - Thread - Direct

Hi @InHoomanWasTaken,

 

If you're using the Intel HD Graphics 530, your gpu is below minimum specs:

 

https://gpu.userbenchma...

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