Why would they waste resources on customer support when their profits are continuing to climb, and when there's already a way to get support as long as you have a hotline to a jmod or a popular reddit post that catches the attention of a jmod trawling through it looking for epic content design ideas like watertodt
Bit of a late reply, but support is the correct channel to use. I do a little bit of community outreach in between work, but I'd still go through the same channel of dealing with an appeal as support will!