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Hello sir,
please wait a little more, you can play normally, items are being sent by the in-game messenger.
If you still won't be receiving the items, then please contact our support center by mail [email protected]
Hello sir,
please wait a little more, you can play normally, items are being sent by the in-game messenger.
If you still won't be receiving the items, then please contact our support center by mail [email protected]
Hello sir,
if you haven't yet recieved the items from the version that you bought, then please contact our support center by mail [email protected]
Hello sir,
It is not a permanent change, it will be changed. Thank you for your feedback.
Since the topic was answered, I am locking it.
#Locked
At the moment, some part of the players may have difficulties entering the game. We are already working to fix this issue
For the last 4 days we added:
22 in total added.
Much more servers to add, including Brazil and other countries in SA, Indonesia, South Africa and others.
Adding new servers everyday!
1 hour ago, ShiroTenshi said:At the moment, some part of the players may have difficulties entering the game. We are already working to fix this issue.
The issue has been fixed. The game is available. We apologize for any inconvenience caused. Thank you for your patience and understanding.
We've installed a technical update of the client to fix some minor technical bugs.
Everyone needs to download the update through the launcher.
Dear Escapers!
Today some of our network providers are planning a maintenance. During it internet connection quality may decline.
Maintenance window:
Start Date and Time: 2020-01-23 20:00 UTC
End Date and Time: 2020-01-24 17:00 UTC
Locations of the maintenance:
• Frankfurt, Germany
• Strasbourg, France
• St. Louis, United States
12 minutes ago, TheWay said:In a few minutes we plan to install a technical update on all game servers.
The game will not stop.
On updating servers, the raid time will be reduced to 10 minutes.
The technical update of the servers has started.
In a few minutes we plan to install a technical update on all game servers.
The game will not stop.
On updating servers, the raid time will be reduced to 10 minutes.
We've installed a technical update of the client to improve the stability of the game.
Everyone needs to download the update through the launcher.
Today at 13:00 MSK we plan to conduct maintenance of the official website and the official forum of the game. It will take about an hour.
At the time, the website and the forum might be unavailable.
We've installed a technical update of the client to improve the stability of the game.
Everyone needs to download the update through the launcher.
Hello!
As it was said it on the last TarkovTV live podcast.
The game is gaining popularity really fast and it requires a lot of attention in terms of game stability, server availability and so on. It also requires part of the team working 24/7 including weekends, which is not cool at all. But those are the Rules of the Game and we totally understand everything.
We are adding new game servers like constantly every day as well as player load rises everyday. And yes - it's not related to content production at all. It just require some time. We added 5 new servers today, 4 yesterday, dozens are planned to be added in the nearest time. Also we are working on a live environment, upgrading servers on the go and it's a pretty risky process.
Also with such HIGH load some server hardware just fails! It is pure stress test of hardware and our minds 
...
@northernrc @CommandoStevo @Prevention
Hello gentlemen,
please contact our support center about this situation by mail ...
Read moreHello sir,
we are working on improvements with our audio engine, in upcoming updates we plan to implement the Steam Audio, for sure you will notice the difference.
Thank you for your feedback!
Since the topic was answered, I am locking it.
#Locked
Hello sir,
please submit a report to our support center through the game launcher, please also attach your game logs from the time when this issue occured.
You can see the instruction how to submit a report in the topic that I am sharing below:
1 hour ago, Natalino said:Again we are aware of backend error 1000. Investigating.
The issue has been fixed.
Hello sir,
the issues are being addressed, as I wrote in the simillar topic:
Quote[...]
at the moment we are constantly working on improving our global server infrastructure, yesterday we had a maintenance of the servers where we were upgrading our main server, we also added the new server in Tokyo, we have plans for more servers in different regions.
You could hear more about our plans and current works in the latest TarkovTV LIVE, if you missed it, here is a VOD from this podcast:
We are sorry that you encounter those issues, we are doing our best to f...
Read moreHello sir,
at the moment we are constantly working on improving our global server infrastructure, yesterday we had a maintenance of the servers where we were upgrading our main server, we also added the new server in Tokyo, we have plans for more servers in different regions.
You could hear more about our plans and current works in the latest TarkovTV LIVE, if you missed it, here is a VOD from this podcast:
Please also make sure to report all the issues with the game/servers/etc to our support center, all the feedback is really appreciated and helpful, thank you!