i wasn't banned, but did lose coins. do i try to submit a similar ticket?
Absolutely, if you didn't get coins you bought then there's an issue there. Just make sure to say that you aren't banned so our support team knows it's a bit of a different issue.
I'm guessing the code is in there to say if you purchase Chrom coins, bought stuff in game, then refunded the Chrom coin purchase to get your money back, the game wouldn't allow you to play until you re-buy those coins. This problem is likely an erroneous issue where the system thinks you are in debt for some reason.
Shouldn't take too long to fix once they work out why this seems to be the case.
Yup, that's exactly it. You'll find this sort of feature in other live games as well. Why this is happening though at such a level is what we're investigating.
u/nevayo - Right before the servers reset, I tried twice to purchase the coin flip. Both times, it gave an error message.
When I try logging in now, it said something about my coins, and that it was taking away 7,800. I had something like 32k after the sale. (You can see them in a screenshot of the bazaar I submitted last week here on Reddit.) Now, I am unable to see any servers at all. When my husband tried to log in, it gave him a message saying he had been banned for something to do with Crom Coins.
Is this an error you all are seeing on your end, or are we in trouble because I tried to buy something right before the update?
Yeah there's an unfortunate issue going on right now with that. We're looking into it currently. Sorry about that! :(
Update #2:
As some of you may be aware, with the launch of Age of War Chapter 3, we encountered a critical issue which resulted in a number of you seeing negative Crom Coin balances and having your account suspended as a result. In short, the issue caused discrepancies in payments and Crom Coin balances, which in turn got flagged by the system as a chargeback, resulting in account suspension.
We identified the root cause of the issue and deployed a fix to our backend late in the workday yesterday (Dec 14). This stopped new cases of this issue from occurring, but still left those of you who were already affected in a less-than-ideal situation.
As triage, Support has been working tirelessly to resolve this on an individual basis, but we acknowledge this is a stop-gap measure and not a full solution. Currently, we’re investigating our options for a larger-scale resolution, and we’ll keep you updated as soon as we have more information.
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Read more External link →We're aware that some of you might be getting an error message saying you're banned and you gotta buy some Crom Coins. We're looking into solving this as soon as possible.
Keep you posted.
I really thought my question would be an easy one to answer, but it wasn't addressed so I'm wondering if anyone who has played on the PTS can answer. Will Biome effect the type of mercenaries that come to your tavern? Like, if I build at noob river, will I be getting mostly Exiles faction vs building near Mounds of the Dead bringing in more Cimmerians? It'd be nice to know one way or the other.
I believe the biome does not effect the type you will get in your tavern. Maybe something we can do in the future, but can't confirm. Sorry that we missed it in the Q&A!
Please, please, please make the birch and maple trees from Siptah placeable in the Exiled Lands sometime between now and next autumn. ♥♥♥
I'm right there with you, that'd be so pretty!!! I'm happy to forward the suggestion!
Awesome! Thanks!
Still no word on new plants, hairs, or clothes, but I have plenty of Crom Coins banked for when you can fit those in!
We don't have anything to share with those just yet, but it's not off the table.
Appreciate the Q&A. I'm excited for the next Chapter. But none of my questions were answered. :(
Sorry about that! We got hundreds of questions, which was SO cool to see. But we could only answer so many, of course. What was your question? I can see about answering it though depending on what it is, you may get it with the update on Thursday. :)
Here's the video with a sample of a lo-fi track of the opening song. :D https://twitter.com/ConanExiles/status/1731026491784180004
Co-fi nan is brilliant and I'm mad I didn't come up with that.
Well that ain't right, partner. Thanks for the screenshot we'll get a bug in for it.
Greetings Exiles,
You've been padding your coffers, but your hard-earned riches seem to have attracted unwanted attention. If you want to hold on to your treasures, prepare your archers and repair your walls, Exiles! Discover the impending threat in our Age of War - Chapter 2 Developer livestream.
Join Lead Designer Dennis Douthett and Senior Community Managers Andy Benditt and Nicole Rasner for the livestream on Aug 24 at 5:00pm CEST / 11:00am EDT on Twitch and ...
Read more External link →Hey there Exiles,
We’ve been reading your feedback and wanted to let you know we are actively working on the two known issues that have been impacting some players in the last weeks:
These issues have cropped up because of a problem we’re experiencing with middleware used to ship the game, which makes it more challenging to fix.
That said, our developers have made good progress on the issue and we hope to have these issues fixed by the next update. We will keep you updated with developments.
Thanks!
External link →
devtrackers.gg