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Im having the same problem and Riot dosnt awnser
Im having the same problem and Riot dosnt awnser
We are working on it. Have identified a fix and will be testing it soon.
Thank you for your patience.
same here, and also when I got the unlock a free agent I unlocked the new character and I can't pick her now so I suggest you save those tokens if you didn't get it yet
We're currently deploying and testing a fix to get earning content back working correctly for those affected. Once this is confirmed, we'll move onto retroactively granting content to anyone who encountered these problems (problems meaning not earning content as expected).
Hello sir. What about the prisma skins we had in beta are they completely gone or do we get them back. These skins were so best simplistic looking god skins in the game bring prisma back :)
Glad you enjoyed the skins my friend! All I can say right now is that some content from beta will come back (mostly adjusted I believe) and some won't.
Thanks for info. Any news when this fix will be deployed? :) Cant unlock free agents and cant use battle pass rewards. I got one skin out of the BP, was able to activate it shortly, now its "activated", but behind a lock and not used ingame.
Must frustrating is the free agent issue though, but glad to know that youre on it :)
It’s live now and should be working for a while. Lmk if you’re still not getting your newly earned rewards
any update on this? really wanna try reyna out i couldnt get her with the first. im 6k xp away from the 2nd unlock and hopefully that one works
It should be granting you newly earned content correctly now - lemme know if you have a problem.
Do you have any idea on how long it will be? It really sucks when all of my friends can unlock/play as the new character/ non default ones but I cant due to a bug.
Try now please :)
Me and my cousin also both have the Cat Buddies 4x instead of 2x
Also its happening on the Battle Pass, I'm tier 7 and have only received the tier 2 rewards (the cat buddies, i did get double the amount as a consolation I guess.. ;p)
I can’t promise you those extra cat buddies are here to stay sadly. I will say balancing the books of who got more than they should is way further down the list than making sure you get rewards as you earn them and getting you content you missed due to the bug
Missions keep resetting too, might wanna look at that as they're long ass missions to complete and I've done them 3 times over now and they keep resetting
On it - thanks
Sorry I know you’re probably repeating yourself. When this patch rolls out we will earn content as it’s achieved via the premier battle pass levels... but what about the levels we’ve already passed, unlocked but haven’t “unlocked” properly due to the bug?
The first step is getting to work for levels not earned yet, second is granting the ones you’ve unlocked already but were impacted by the bug
Im in EU and not only i didnt get the rewards i unlocked but even the one im unlocking now are stil unavaiable to me.
Not bashing or anything, just trying to give info, i really hope to see it fixed tomorrow!
When did you last level up and earn one? We had a separate temp issue that’s made it hard to validate
Same same, any ETA on retroactively earning rewards? Feels really bad to be locked into only the stock agents for the first couple dozen hours I play the game because I spent $10 on the battlepass.
Appreciate your patience & know that this sucks - we are working on it
Get a question, I did not get the 1st free agent, but got the 2th one. Now, it have switched to the "agent contract" mode.....Cannot see the free agent anymore.
Hope i will still be able to redeem that free agent
We will get you that extra agent unlock - thank you for your patience. I'm glad the 2nd one worked :)
My friend and I are both having our mission progress randomly reset or go back to a previous state. Each match it bounces around, like we'll see 4/10 matches played for a mission. Then after that match it'll say 1/10 matches played. Then next match it'll say 4/10 again. Seemingly random.
We're tracking that issue too. It'll be tomorrow before the team can dive into it. Sorry you got hit with it. We initially thought it was a visual bug since post game seemed to be working fine.
I'm from oce and I bought the battlepass and I got neither my level 5 nor 10 character unlocks. It still hasn't been fixed for me yet either. Is this still being worked on?
Yes it is. I believe earning should be fixed for most people - it's possible some of your inventories got into a weird state due to the bug & that could impact earning new stuff. We will be looking into that part tomorrow.
Thanks for your patience