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Title, level 10 something in the battle pass and items aren't being credited to me, same with the free agent unlock; all my friends have used their unlocks and I still can't unlock my free agent.
External link →Title, level 10 something in the battle pass and items aren't being credited to me, same with the free agent unlock; all my friends have used their unlocks and I still can't unlock my free agent.
External link →We're looking into reports of this now. I'll try to get an update shortly on it, but we are actively investigating.
We're looking into reports of this now. I'll try to get an update shortly on it, but we are actively investigating.
We have a decent number of player support tickets that we're able to review specific accounts to see commonalities in players that this is occurring. Right now, root cause is unclear, but seeing some dupilcation of some contract data that might explain the issues.
any link where i can submit a ticket for this or do i wait for the bug to be fixed in general
You can submit a ticket here: https://support-valorant.riotgames.com/
It shouldn't be required for the fix for it, but there's no harm in a ticket either. It's helpful for scale of the issue.
We're looking into reports of this now. I'll try to get an update shortly on it, but we are actively investigating.
We have a potential mitigation in testing at the moment. We'll understand more hopefully in the next 30 minutes
will i get my free agent and my reward after its fixed?
We're will be working to make sure we cover current progression. Right now, I'm not sure if the current mitigation being tested is a stopgap to prevent further impact or if it also includes reconciling current impact. I'll hopefully have some more info soon.
We're will be working to make sure we cover current progression. Right now, I'm not sure if the current mitigation being tested is a stopgap to prevent further impact or if it also includes reconciling current impact. I'll hopefully have some more info soon.
Fix we're testing should reconcile. It may require finishing a game and gaining XP for the previously earned rewards to show up. Still in testing but that's currently our expectation when applied (assuming it passes testing).
Beta-Progress is reset - so you only keep the Things from the Beta-Contract (Gunbuddies, 4 Playercards, etc.)
Skins you bought, and things you unlocked with Agent Contracts are gone for good.You should have received your Valorant Points back (with an additional 20% bonus) though. If you did not: Contact Support ( https://support-valorant.riotgames.com/ ) and keep a Proof of Payment at Hands - they will get you your points back =)
We're investigating a small subset of players who may have VP grants missing from the CB reset.
Fix we're testing should reconcile. It may require finishing a game and gaining XP for the previously earned rewards to show up. Still in testing but that's currently our expectation when applied (assuming it passes testing).
First fix didn't resolve, but it did help us uncover root cause. New fix in testing now.
We're looking into reports of this now. I'll try to get an update shortly on it, but we are actively investigating.
We have a fix ready. We're holding off deploying until we get the servers in a better state (reducing the amount of change at once). We're confirming recovery options. We may have to apply updates to players to grant rewards that are currently behind. The initial fix will cover moving forward. Getting clarity on the remedy for those in the current state --we will make sure you get your rewards, just not sure if it will apply with the fix or if we'll need to run some scripts to apply the rewards to the accounts.
We have a fix ready. We're holding off deploying until we get the servers in a better state (reducing the amount of change at once). We're confirming recovery options. We may have to apply updates to players to grant rewards that are currently behind. The initial fix will cover moving forward. Getting clarity on the remedy for those in the current state --we will make sure you get your rewards, just not sure if it will apply with the fix or if we'll need to run some scripts to apply the rewards to the accounts.
Starting deploying of the fix. Americas/Europe/Korea are all deployed. APAC will be out shortly.
This will fix players moving forward. Some players who play another game may get their rewards resolved, but it looks like we have to adjust previous accounts in a more manual way. We are working to resolve those players' issues, but it may take some time today to make sure they're in a good state.