[2019] Resolved: Matchmaking Issues

Heroes,

We're aware issues with Matchmaking manifested during the night. We are working to investigate and find a resolution to this as quickly as possible.

Apologies for the inconvenience.

==== Update 13:00 CEST ====

We have ruled out the possibility of the problem being only in the game client as the lobby searches are working with our test app with the exact same code. Since we use Steamworks for lobby searches we have reached out to Valve and are awaiting their response how to proceed in resolving this issue. It's currently the night over there, so there may be a delay before we can update you.

==== Update 17:00 CEST ====

We're still investigating but have no major update to share. Once more, our apologies for the downtime of the matchmaking service.

==== Update 17:30 CEST ====

Since it's a public holiday in the US we want to prepare you all ahead of time that matchmaking may be unavailable for a further extended period of time whilst we are on the hunt for additional information needed to resolve the issue.

==== Update 23:00 CEST ====

We're still investigating the ongoing problems with matchmaking. Understandably this is frustrating and we hope to have more valuable updates / resolutions for you tomorrow when folks return to work over in the US.

We have ruled out the possibility of the problem being only in the game client as the lobby searches are working with our test app with the exact same code. Since we use Steamworks for lobby searches we have reached out to Valve and are awaiting their response how to proceed in resolving this issue. It's currently the night over there, so there may be a delay before we can update you.

Originally posted by karn: "working with our test app with the exact same code."

Ahh how many times I have written this exact same line... ;)

We also haven't patched the game since the skull throne event ended and it was working yesterday.