Hi
Sorry that you have need to wait. Please be aware that our support needs to be 100% before they decided to change ownership of the account. That's why sometimes it take a while.
Thanks for being patience, I am sure your issue will be solved soon™
From what I got from support, you are "bumping" your ticket before they manage to answer you. Please do not update ticket without waiting for answer. As mentioned here:
Please be patience and answer on ticket only when support manage to replay to you.
Your case is not black/white, that's why it can take some time, especially if you, as confirmed, bumped ticket during it.
We cannot help you on forum. Our support is there to help you, so please cooperate with it and simply answer questions. They need to be sure you are the owner of the account and confirm what you are saying before they change anything with your account.
Please do not make up accusations, it will not speed up your case in any way.
Please continue your conversation with support.
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