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I am a little incredulous right now. Suspended for 3 days and 7 hours with no email at this time. I know I've seen many posts on here where people say they've been a saint and were falsely banned and some GM swoops in and calls them in the lie, but I am truly confused. The only thing I can imagine I was banned for was farming void cache keys. We noticed they stopped dropping yesterday and assumed they converted it into a daily or something. The keys take a long time to get and it would have taken hours if not a day or two of non-religious farming to get a vision key farming these caches, so i'm confused how we were supposed to know this was a bannable offense.
I'm frustrated if anything because I was trying to enjoy all of the content the patch had to offer, and I was banned for it.
Edit: After talking with those also suspended, what had happened was Blizzard unintentionally left it so people could continuously farm keys in the Vale and open chests. However, it is such a long and arduous grind it appeared to be an intentional avenue for grindy players to get an extra vision once a week. The problem is on January 15th they hotfixed the caches to only work once a week (or once a day, there's no info anywhere) and thus after the bans we only know with hindsight that this was not their intended behavior. There has been no ban email or statement from Blizzard explaining why, and customer support has no information, only that the suspensions are immutable. We were suspended for playing the game in the way it appeared to be designed and now we will lose out on magnitudes of more content because of it. Some of those who spend all night farming 20 keys to get 1 extra vision are getting 7-day bans and will miss out on 5 keys, rep, and other loot for Blizzard's mistake. All for content that already has a forced capping mechanism. I'm sorry I was not able to find better news through customer support, but we've been left in the dark.
Edit 2: Suspensions randomly lifted out of the blue.
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