@REXXNITRO Hello, sorry for the inconveniance, matchmaking is moving you to another server if it doesn't find a game on yours. Once the critical issues of the game are fixed we believe matchmaking will get better.
@DucKy_MarCh Hi Ducky
If you need direct support may I recommend messaging our support team. You can open a 1on1 on the site using their interface.
https://support.my.games/
@LoLoGREENx HI Lolo
Sorry about the confusion, may I ask you to please reach out to our support team about this? That way they can check under your tag and explain what is going as they can see your rank progression/regression in-depth.
https://support.my.games/
@DucKy_MarCh OH! In that case, if you'd like you can reach out to our PR lead for Console and PR media email on this page
https://my.games/contacts
Or alternatively, you can reach out to a CM on Discord if you are apart of our official discord server.