devtrackers.gg
Hi Tenno,
With this week's earlier Hotfix, a number of players received inbox messages containing items from packs that they previously purchased. (ie. if you had purchased the TennoCon 2023 Digital Pack, you may have received a duplicate of that pack via your inbox). As of the time of writing, we have run a script removing all items, Platinum, etc. earned from this double redemption of previous paid packs.
The items you earned from the initial purchase should not be affected -- we simply reverted the unintended inbox messages received on Wednesday. Extra care was taken to not disrupt accounts in this removal process, so if you had already spent some of the surprise Platinum or Regal Aya, your account balance will not go below zero.
Should you be affected by this script and feel your account was not updated properly, please contact our support team.
Thank you all for your understanding on this matter.