devtrackers.gg
about 5 years
ago -
rebulast
-
Direct link
Hi all,
If you're reading this you may have seen posts about the Artemis Bow Bundle costing $10 and only rewarding upwards of 1000 Platinum.
We have fixed the issue - it was due to a Steam Store problem and we are dealing with the fallout as best we can.
Our next steps include:
1) Working on a script to fix accounts that are now locked out of real Prime Access purchases.
2) Working on a plan to deal with the purchases overall. We have a breakdown of everyone who bought the pack (myself included to test it). We will let you know our plan.
Understandably people would like to know what this means for their incomplete purchases - and once our team assesses the situation we will have an answer for you.
Apologies!
EDIT:
Our plan is as follows:
1) Everyone who bought this ~1000 Plat for $10.00 can keep it, but if they want to buy the legitimate Prime Access, they must open a support.warframe.com ticket and have us fix their account state.
2) If anyone wants more information on their purchase, you can also contact support.warframe.com
There will be no scripts, and we will let the unintentional purchase remain as is. If you wish to be eligible for the real Prime Access offer, simply make a support ticket.
Further Note:
We understand this is a confusing issue directly impacting us and our customers - it was due to an error outside our control entirely, and we are working with Valve to ensure it does not happen again. I strongly encourage anyone who wants more information on their purchase and options relevant to you contact support. We are helping each purchaser with options relevant to their circumstances.
If you're reading this you may have seen posts about the Artemis Bow Bundle costing $10 and only rewarding upwards of 1000 Platinum.
We have fixed the issue - it was due to a Steam Store problem and we are dealing with the fallout as best we can.
Our next steps include:
1) Working on a script to fix accounts that are now locked out of real Prime Access purchases.
2) Working on a plan to deal with the purchases overall. We have a breakdown of everyone who bought the pack (myself included to test it). We will let you know our plan.
Understandably people would like to know what this means for their incomplete purchases - and once our team assesses the situation we will have an answer for you.
Apologies!
EDIT:
Our plan is as follows:
1) Everyone who bought this ~1000 Plat for $10.00 can keep it, but if they want to buy the legitimate Prime Access, they must open a support.warframe.com ticket and have us fix their account state.
2) If anyone wants more information on their purchase, you can also contact support.warframe.com
There will be no scripts, and we will let the unintentional purchase remain as is. If you wish to be eligible for the real Prime Access offer, simply make a support ticket.
Further Note:
We understand this is a confusing issue directly impacting us and our customers - it was due to an error outside our control entirely, and we are working with Valve to ensure it does not happen again. I strongly encourage anyone who wants more information on their purchase and options relevant to you contact support. We are helping each purchaser with options relevant to their circumstances.