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over 1 year
ago -
[DE]Zach
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EDIT Aug 12th @ 11:34am ET: Our network partners have confirmed this issue is mitigated. If you are still facing this issue please follow the steps below.
Hi Tenno!
We are currently investigating connectivity issues for users facing ‘OpenSSL SSL_connect’ errors. While this issue does appear to be widespread across the globe, it is only affecting a small group of players.
If you are running into this error, your diagnostic logs would greatly help us identify the issue.
You can find a guide on how to get your logs here:
https://digitalextremes.zendesk.com/hc/en-us/articles/200182250-What-information-should-I-give-when-submitting-a-ticket-
When you have your logs, you can send them to our support team with a description of the issue you are facing, including the keywords ‘Open SSL’ and ‘SSL_connect’:
https://digitalextremes.zendesk.com/hc/en-us
As a recommended step, you can open this diagnostic website and include the results in your ticket to support:
https://www.t1info.net/4wm238
We are actively working with our network partners and will keep you updated as we track down the root of the problem!
Thanks all!
Hi Tenno!
We are currently investigating connectivity issues for users facing ‘OpenSSL SSL_connect’ errors. While this issue does appear to be widespread across the globe, it is only affecting a small group of players.
If you are running into this error, your diagnostic logs would greatly help us identify the issue.
You can find a guide on how to get your logs here:
https://digitalextremes.zendesk.com/hc/en-us/articles/200182250-What-information-should-I-give-when-submitting-a-ticket-
When you have your logs, you can send them to our support team with a description of the issue you are facing, including the keywords ‘Open SSL’ and ‘SSL_connect’:
https://digitalextremes.zendesk.com/hc/en-us
As a recommended step, you can open this diagnostic website and include the results in your ticket to support:
https://www.t1info.net/4wm238
We are actively working with our network partners and will keep you updated as we track down the root of the problem!
Thanks all!