Original Post — Direct link

[DE]Rebecca made this post about a year ago outlining changes that they supposedly made to chat moderation: https://forums.warframe.com/topic/1058323-chat-moderation-changes-and-additions-report/

Unfortunately, those changes aren't actually in place. You don't get a system message when you do get banned. Your chat simply stops working but you will not be told why.

She also says that you're able report issues with chat moderation if you feel it is in error. The moderator code of conduct page that she links to tells you to open a ticket with Warframe Support where it will be reviewed by Warframe staff. When you open a support ticket, the staff member that responds will tell you:

"Any kick or ban from a chat channel is only temporary and, or may not, include a notification as to the reason for this action being taken against your account, at the time it was taken. Since these are only temporary actions, we do not get directly involved in resolving them through support."

They refuse to review inappropriate bans.

Were ANY parts of that implemented?

Edit: I guess you have to be a YouTuber who lacks basic human decency to get a response out of DE.

External link →
almost 5 years ago - /u/rebulast - Direct link

Originally posted by djternan

I did get a response on my support ticket that my account has a chat ban, they just refuse to review it. At first, I thought it was just that the chats went down because I didn't receive a system message about it.

Edit: I'm not sure how you could report a moderator that was harassing you. You don't get a system message with the name of the mod and you don't get a PM. Support would also dismiss your ticket.

You received this message yesterday in-game:

"Hello, This message is to inform you that one or more of your items / pets name have been changed due to you naming them something offensive. This kind of behavior is absolutely unnacceptable and under no circumstance will this be tolerated in Warframe. If you are found to continue naming your items / pets inappropriate names you risk having your account suspended. Warframe has zero tolerance for this kind of behavior and we take this quite seriously. Always be respectful. Thank you for your understanding, and your cooperation. Warframe Support"

We received player reports about inappropriate names being linked in chat:

Death to Furries OwO

Bunghole Stuffer

Rectal Mangler

Foreskin Snatcher

almost 5 years ago - /u/rebulast - Direct link

Originally posted by yarl5000

For some reason recently the chats will randomly stop working and it isn't always a ban but the chat servers are breaking or desyncing or something.

As for the support ticket on chat bans, I think the post was going for if you feel you are being banned consistently or harassed by a chat mod or see a chat mod abusing their power or doing something against the rules you can report them through a support ticket. I could be wrong but that is how I read that portion of Reb's post. u/rebulast can you confirm?

There are regional chat issues right now, and yes you are correct.

almost 5 years ago - /u/rebulast - Direct link

Originally posted by djternan

u/rebulast

Is support not allowed to review instances of inappropriate chat moderation?

They are, and they do.

almost 5 years ago - /u/rebulast - Direct link

Originally posted by djternan

The message I received when I asked them to review it said otherwise. If I had received a response that I was banned for x reason and that the ban would remain in place, then I wouldn't have made this post.

Instead, they told me they don't get involved in issues of chat moderation.

We can definitely tweak wording to have more of a cemented understanding that 'the chat restriction stands'.

almost 5 years ago - /u/rebulast - Direct link

Originally posted by djternan

Any chance of being able to get a message back with a reason for the ban when messaging support? I would have paid the platinum to change the names myself if I knew for sure that was the issue.

Yup! Can continue in ticket.

almost 5 years ago - /u/rebulast - Direct link

Originally posted by djternan

That would have cleared everything up had I been able to get that in the first place.

On my end, chat suddenly stopped working. I didn't know at first that I received a chat ban but support confirmed that for me though they didn't give me a reason. The language they used sounded like they don't even review chat bans. Since moderation has obviously been a touchy subject in the past, I was upset and felt like the issues over a year ago were ignored.

If support is going to be able to provide a more descriptive answer going forward, do you want me to take this post down?

Up to you, we've edited the procedure as of now to go from:

We took a look at your account and found that your access to chat has been temporarily suspended.

To:

Something more specific on the case-by-case nature if criteria of the following is met: "This suspension will stay upon review of the reported inappropriate post."