[2020] Console Tenno do not link an email to your account

Hey Tenno! 

We've hot-dropped a fix on all console platforms that prevents any future email-add attempts from creating multiple forum accounts. We are still looking at our options for those of you who have ended up with duplicate accounts before we put the preventative measures up. 

It's obviously very odd to have multiple forum accounts, but like Letter13 said, we've come across this issue in the past (for unrelated reasons to this most recent problem) so we are not unfamiliar and have been able to fix it in the past. We will keep you updated as we work on a solution. 

Apologies for the trouble and we appreciate your patience as we hit the 8:15 PM ET mark here at home base and our troops are thin. 

51 minutes ago, [DE]Danielle said:

Hey Tenno! 

We've hot-dropped a fix on all console platforms that prevents any future email-add attempts from creating multiple forum accounts. We are still looking at our options for those of you who have ended up with duplicate accounts before we put the preventative measures up. 

It's obviously very odd to have multiple forum accounts, but like Letter13 said, we've come across this issue in the past (for unrelated reasons to this most recent problem) so we are not unfamiliar and have been able to fix it in the past. We will keep you updated as we work on a solution. 

Apologies for the trouble and we appreciate your patience as we hit the 8:15 PM ET mark here at home base and our troops are thin. 

We did a scan of accounts that had added their email to their profile and compared that list to see if the same people were having issues with duplicate accounts - turns out barely a handful (I'm talking literally 1-2) have thankfully. More info to come on fix tomorrow. 

6 hours ago, (PS4)Hikuro-93 said:

Ok, should those who didn't confirm yet hold off until a fix comes out?

I just found out about this (not the problem but the "deal" itself) and I'm wondering if I should just wait.

TY for the effort!

This is no longer an issue for any future attempts to add an email, we plugged the cork on that last night - so no risk of duplicates!

Hey guys! Wanted to clarify a few things I've been seeing in this thread: 

• This is a real promotion from the Digital Extremes team - We had some issues on launch with adding your email via the website not sending verification emails, which we have fixed! A resolution post was posted yesterday to help those that were having issues: 

20 hours ago, [DE]Danielle said:

We ran into some snags along the way since last night, but have resolved the issue! 

For those of you who added your e-mail through warframe.com and have not received a confirmation email, on login you should have the "Resend Verification Email" button in your Options > "Account" tab.

Then proceed with the following steps to receive the Synkra Syandana in your inventory: 

1. Select the "Resend Verification Email" button 
2. Close the game
3. Check your email for the confirmation email* 
4. Hit "confirm" in the email*
5. Re-open the game and the Synkra Syandana will be in your inventory

*Note: For those of you who added your e-mail through warframe.com and follow the above steps, the email that will be send will be in English exclusively. This is due to us needing to submit localized content through Cert first. We didn't want to hold back access to the Synkra Syandana any longer, so we decided that that was an issue we could live with for the time being to get that delivered to you! This is not the case for those who have initially gone through the in-game steps. 

Thank you for your patience as we got this sorted out! Enjoy your Synkra Syandana 🙂

• As you can see in the screenshot above, you have the option to toggle what promotional emails you receive from Digital Extremes once you've added a verified email address to your account. 
• The duplicate account issue as we've continued to observe has not persisted after we had put some safety measures up to prevent it from happening again. For those who have ended up with duplicate accounts, this does not affect your in-game account - Those here who have reported multiple forums accounts here, I am working on manually resolving that for you today. 

Thanks Tenno!