[2019] TennoGen Bug & Resolution Pt 2

We hear your comments about a Platinum refund not being enough for the trouble this bug caused and want to do more for Nintendo Switch players who were affected (i.e if you bought something that was then removed).

Since the bug was discovered, the team has been working with TennoGen artists to license their items for Nintendo Switch as quickly as possible. We have items that are licensed, but not yet bundled:

• Octavia Diva
• Mesa Graxx
• Nova Copra
• Due Volpi Syandana
• Repala Syandana

To apologize for our mistake, we are giving these items to all affected Nintendo Switch players via an in-game inbox message for FREE. We’ll keep you posted to let you know when the bundle has been sent out!

The bundle’s official release will be in May. Our team will continue working hard to license more items for Nintendo Switch in May and June. We’re sorry again for the trouble and confusion.

3 minutes ago, (NSW)PattonFiend said:

I want my platinum back for the syandana you stole. Not 80p, but the 105p that I paid for it.

I don't want your worthless Tennogen garbage to make up for it. Either give me my butterfly back or give me my full platinum back.

I hate when people steal from me. And yes, not giving me back what I paid for it is called stealing and it is against the law.

Almost 1,800 hours logged in this game on my Switch since November according to my Switch "Time Played" stats in my Nintendo account.

Not a good way to treat your most hardcore user base.

 

I tried to reply to you when you DM'd me, I can see 105 refunded in the logs. 

All inbox messages have been sent to Nintendo Switch players who had TennoGen item(s) removed from their inventories! If you seem to be missing Platinum or something seems to be amiss with your inventory, please contact our Support team so they can investigate for you.

We just finished running a script to refund Platinum to all players who purchased one of the TennoGen items that are now free for affected players. This includes:

• Octavia Diva
• Mesa Graxx
• Nova Copra
• Due Volpi Syandana
• Repala Syandana

Only players that were affected by the original script (ie. had item(s) removed from their inventory) will receive this refund. If something still seems amiss with your Platinum balance or inventory, please contact our support team!

Today's update includes a lot of new TennoGen items! Here is a complete list of what we added:

TennoGen Bundle XXXVII

• Chroma Morkai Skin by lukinu_u
• Sword Tengushen Skin by BeastBuster
• Rapier Ferita Skin by Hitsu San and Reil
• Styx Syandana by Malayu, Scharkie, and Jadie
• Tenui Syandana by led2012 and Justified114

TennoGen Bundle XXXI

• Icarius Syandana - by Malaya, Scharkie and Jadie
• Kunshu Syandana - by BeastBuster
• Seraphim Syandana - by jaeon009 and led2012
• Shurihoshi Syandana - by daemonstar and led2012
• Sildarg Syandana - by daemonstar and led2012
• Sydeko Syandana - by daemonstar and led2012

TennoGen Bundle XXX

• Banshee Blade of the Lotus Skin - by BeastBuster
• Oberon Blade of the Lotus Skin - by BeastBuster
• Rhino Blade of the Lotus Skin - by BeastBuster
• Trinity Blade of the Lotus Skin - by BeastBuster
• Excalibur Exaltation Skin - by Cheshire

TennoGen Bundle XXIX

• Excalibur Ronin Skin - by Rekkou
• Loki Kodama Skin - by Hitsu San
• Nova Corpra Skin - by FrellingHazmot
• Nekros Graxx Skin - by Faven
• Zephyr Strafe Skin - by prosetisen

TennoGen Bundle XIV

• Naru Syandana - by Malaya and Jadie
• Scapulis Syandana - by lukinu_u

TennoGen Bundle XXVII

• Gara Silica Helmet - by Arsenal
• Mag Ferro Skin - by Master Noob
• Mesa Marlet Skin - by Prosetisen and Cheshire
• Nyx Aurelia Skin - by Hitsu San
• Polearm Lympharis Skin - by lukinu_u

You can check out images and more in the update notes for The Jovian Concord: Update 25.0.8