[2024] Follow-Up Regarding instability on recent Intel processors

There has been some confusion about our recent Dev Workshop post describing an issue we ran into with recent Intel processors. To be clear: we were describing a specific issue and how we fixed it on one machine with the hope that it might help others.

We have over 100 workstations containing Intel 13th and 14th-generation processors deployed at Digital Extremes and we were only having problems with one of them; after it had its BIOS updated, the crashes went away.

Furthermore, it would be a mistake to extrapolate our data for “nvgpucom64.dll crashes” to include all crashes.

Here’s a graph we generated from the 666 most-recently reported crashes:

As you can clearly see: Waframe crashes on everything!

What isn’t clear, though, is how many of those crashes would be fixed with a simple BIOS update. Again, it’s not something we would normally encourage people to do – usually the advice is “if it ain’t broke don’t fix it” – however if you’re crashing playing Warframe and other games, you have a 13th or 14th generation Intel processor, and you’ve updated everything else, then it’s something to consider (check with your motherboard vendor for updates and instructions).

 

16 hours ago, Dalewyn said:

@[DE]Glen Can you also clarify on the duplicate SKU entries on the previous pie chart? Duplicate 14700K entries, for example. I'm assuming you guys meant 14600K or something, but would be nice to have it clarified and corrected while we're here.

It looks like subtitles in the way crash logs report the base CPU frequency; evidently some are "Core i7-14700K 3418MHz" and some are "Core i7-14700K 3417MHz" in the logs; the base clock estimate was originally written in 2003 to try to identify overclocked systems when analyzing crashes and it doesn't seem to have aged well. I should have just combined them in the histogram but didn't notice sadly.

9 minutes ago, TheGreatMorph said:

My Warframe crashes on DirectX11, when SSAO Quality is set to Very High. With, or without overlays like steam or geforce. Doesn't crash when set to High though, and does not crash even on Very High if using DirectX12. RTX 4070Ti GPU. Do you guys have any similar reports, or is this an issue on my side?

Fixes for SSAO Very High are coming with next hotfix (we just need to wait for all platforms to get through cert).