[2019] Nintendo Switch & Console Tennogen: Bug and Resolution.

Nintendo Switch Tenno -

We have an Update on a bug we found regarding some TennoGen Cosmetics. History is important before we get into the bug - so bear with us!
TennoGen is a PC program that, 1 year after launch, we came up with a way to license to our Console Players. Each individual item is bought out with each artist so that we can sell it to our Console Players. We do this to be fair to our creators - and if we ever sold something without licensing it, it'd be below our fairness standards and that's not the type of company we want to be.

A loophole bug was allowing Nintendo Switch players to buy TennoGen that had been licensed to Playstation and Xbox, but not yet the Nintendo Switch (the given items bought out well before Nintendo Switch was announced). We have fixed this bug and will be rolling back the sales and refunding Platinum spent sometime this week or next. There were anywhere from a few to a few dozen or so per item, so the issue is not very widespread.

We will also be licensing out as much as possible to properly restore the items with fair compensation to our creators.

Apologies for the confusion here!

Hey, Tenno. I understand your confusion, so I'd like to answer some more specific questions here:

48 minutes ago, (PS4)Cephalon_Hope said:

But is it ALL of Switch Tennogen being revoked or is it just a few selected items ?

No, not all Nintendo Switch TennoGen is being removed! The bug made it so un-licensed TennoGen was available through the Arsenal that was not available is the Market. Only TennoGen that was exclusively available through the Arsenal has been removed, and players who purchased that TennoGen will be refunded their Platinum.

We released a big wave of TennoGen in the Fortuna: The Profit Taker & Nightwave update. All of that TennoGen is staying!

1 hour ago, (NSW)ohgodzilla said:

Pulling all of that without any prior notice or warning, and then providing no new information on when it's going to return outside of "we're working on it" is disappointing. 

Vaguely stating "We're working on it" was fine before this miss happened. Not so much now.

The plan is to have all TennoGen available on all consoles, but part of realizing that plan is doing right by TennoGen artists, and that takes time.

TennoGen creators submit designs through Steam on PC. PC players purchase through Steam, which assures that artists receives a cut of every purchase. Steam distribution isn’t possible on consoles, but we wanted to make sure TennoGen was available to all Tenno. That's why we worked out a way to make it purchasable with Platinum on consoles: we talk to each individual artist and make sure they are fairly compensated before releasing their designs.

That kind of coordination takes time, so we can’t say specifically when each piece that’s available on other platforms will be available on Nintendo Switch. This is absolutely our bad for not handling this bug sooner, and we will be working as fast as we can to restore each piece. This is on us. We're sorry.

Hey, Tenno. We've finished running the script to refund Platinum to all players who had unlicensed TennoGen items removed from their Arsenals. If your Platinum has not been refunded, please contact our Support team right away.

Hi everyone! We have locked this thread, but discussions will continue in TennoGen Bug & Resolution Pt 2. Please follow along there for next steps!